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Technical Support Specialist

Pasadena, CA | Full Time
6 Days Ago

Job Description

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

Bluebeam has an incredible Technical Support Team and awesome customers WHO LOVE US!

If you love solving problems and want to take your technical knowledge and troubleshooting skills to the next level, we'd love to train you to be a part of our high-performing team as our Technical Support Specialist. This is a fun, fast-paced and challenging environment with opportunity for growth and development.

*This role is a full-time position that will be tied to one of our office locations. This role will work remotely from home but have the opportunity to come into our offices for training and team tag-ups. More information will be provided in the interview process. * 

Please NOTE: This is NOT an internal IT Helpdesk role.

About the Role:

  • Provide technical support by phone and email
  • Answering questions and troubleshoot technical issues related to our Bluebeam applications, including our plugins for converting different file formats into .pdf
  • Take ownership of technical issues from initial report to final resolution. 
  • Advise customers on technical issues and best practices, helping them achieve the desired end result with Bluebeam products
  • Verify and report bugs into our bug tracking system
  • Communicate feedback to and from the members of our engineering team in a clear and concise method, as well as build relationships with the technical support community within other Bluebeam offices
  • Help create internal support resources and external support documentation (FAQ) for our global support page

Skills and requirements:

  • 2 years of Technical Support experience 
  • Customer service skills help our customers solve problems with a positive attitude and helpful spirit.
  • Technical support experience for external customers preferably with a software/hardware technology company.
  • Solid technical/computer proficiency, good knowledge and understanding of Microsoft Windows OS (7,8.10)
  • Well organized, detail oriented, and able to prioritize numerous tasks and meet job responsibilities
  • Strong written and verbal communication skills
  • Previous experience in PDF or AEC/CAD software would be highly beneficial

Bonus Points For:

  • Experience with SaaS/Subscription
  • A or Microsoft IT Certification (i.e. MTA) - While we aren't big on certifications, you should be familiar with this terrain
  • Experience with PDF software
  • Experience with architectural or structural programs such as AutoCAD, Revit, Navisworks, Tekla or SolidWorks
  • Experience working within the AEC (Architectural, Engineering, and Construction) industry
  • Experience in iOS and OS X environments

If you’ve read this far and you think you are a good match for this position, please send us:

  • Your resume

What We Offer

  • People-focused, entrepreneurial start-up culture with the backing of a stable, global, corporate entity - Nemetschek
  • Competitive compensation and benefits package (medical, dental, education reimbursement, 401k, wellness resources)
  • Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
  • You will have the opportunity for continuous professional development

Learn even more at: https://www.bluebeam.com/careers 

About Bluebeam

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together.  Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 2.2 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK.

Come design and build your future with us.

#LI-SR1

Company Overview

  • Website bluebeam.com
  • Headquarters PASADENA, CA
  • Size 200 - 500
  • Founded 2002
  • Type Private
  • CEO JON ELLIOTT
  • Revenue $50M - $200M
  • Industry Software & Networking
  • About bluebeam, inc.
  • Bluebeam is a developer and provider of PDF-based project collaboration solutions for architecture, engineering and construction industries.

Skills for Technical Support Specialist

The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Customer Service, Problem Solving, Futures,and Collaboration etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.

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Career Path for Technical Support Specialist

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How to Become a Technical Support Specialist

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