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Blue Water Development
Granville, MA | Other
$30k-49k (estimate)
0 Months Ago
Prospect Mountain Campground
Granville, MA | Part Time | Temporary | Other
$29k-38k (estimate)
1 Week Ago
Guest Service Manager
$30k-49k (estimate)
Other 0 Months Ago
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Blue Water Development is Hiring a Guest Service Manager Near Granville, MA

If you have a passion for growth, can be adaptable while on the job, and overall innovative Blue Water Development wants YOU! At Blue Water, we create an environment where our employees are engaged, empowered, and challenged to put the guest experience first. Blue Water Development Corporation is committed to the principles of equal employment opportunity and makes employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment.

Position Purpose: Guest Service Managers represent the hub for guest satisfaction for properties. These dynamic individuals ensure that all guest-facing departments are at optimal capacity while providing direct support to group sales and recreation and events. 

Essential Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Support local sales and marketing programs and initiatives.
  • Work closely with General Manager and Revenue Manager to ensure inventory is optimized for bookings. Regularly run reports to analyze site revenue and provide solutions and direction on areas of concern.
  • Acts as manager on duty in absence of General Manager which requires overall operational management and support, running of daily meetings and information sharing, and provides daily reporting and analysis for regional team structure. 
  • Provides direction to efficiently provide guest services such as check-in, check out, re-booking, and other guest service needs.
  • Respond to all guest’s requests, problems, complaints, and/or accidents presented at the front desk in an attentive, courteous, and efficient manner
  • Follow up to ensure guest satisfaction
  • Attend daily and monthly department and planning meetings
  • Maintain a professional working relationship and promote open lines of communication with managers, staff , and other departments
  • Acts as liaison for group sales site planning and assignment with sales and reservations teams
  • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, account discrepancies, etc.
  • Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis, and simple programming
  • Leads daily, weekly, and monthly site assignment needs.
  • Ensure that associates are always, attentive, friendly, helpful, and courteous to all guests, managers, and other associates
  • Performs other duties as assigned
  • Provides regular and reliable attendance

Success Factors: 

  • Outstanding management, organization, communication, and leadership skills
  • Experience in providing exceptional Guest Service to the highest standard
  • Ability to successfully coordinate staff in a high volume, time-sensitive environment
  • Highly organized and detail-oriented
  • Thorough knowledge of department processes
  • Computer and system savvy

Education/Experience:

  • Associates Degree or bachelor’s degree in Hospitality Management, Tourism, or other related fields.
  • Minimum 5 years of experience working in guest services; at least one (1) year in a supervisory role

Physical DemandsWhile performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; use office equipment including, but not limited to a computer keyboard, calculator, general office equipment, and multi-line telephone; and reach with hands and arms and requires the ability to occasionally lift office products and supplies to 20 pounds.

Job Summary

JOB TYPE

Other

SALARY

$30k-49k (estimate)

POST DATE

03/23/2023

EXPIRATION DATE

05/31/2023

WEBSITE

bwdc.com

HEADQUARTERS

OCEAN CITY, MD

SIZE

25 - 50

FOUNDED

2002

CEO

JACK BURBAGE

REVENUE

<$5M

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The job skills required for Guest Service Manager include Guest Service, Leadership, Credit Card, Accounting, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Service Manager positions, which can be used as a reference in future career path planning. As a Guest Service Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Manager. You can explore the career advancement for a Guest Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Manager job description and responsibilities

A guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.

01/30/2022: Sarasota, FL

The guest services manager oversees the process of handling customer complaints.

02/28/2022: Altoona, PA

Guest service manager focuses on the client's needs and requirements and ensures that they are being fulfilled.

01/31/2022: Passaic, NJ

Present the menus and the special of the day

03/27/2022: Pascagoula, MS

Organisational and planning skills to develop customer service policies.

01/25/2022: Allentown, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Manager jobs

A guest service manager performs a variety of customer relations duties at a hotel.

04/12/2022: Youngstown, OH

Must be able to speak and understand the primary language used by the guests who visits the hotel.

03/22/2022: Wilmington, DE

Listen, understand and take action.

03/25/2022: Longview, TX

Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.

02/01/2022: Tucson, AZ

Customer service representatives, customer service management, and operations staff work together to make experiences that matter.

03/11/2022: Bremerton, WA

Step 3: View the best colleges and universities for Guest Service Manager.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
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