Job Title: Field Sales Representative
Reports To: Field Sales Manager

FLSA Status: Non-Exempt

Department: Consumer Markets/ Sales Enablement

Benefit: Eligible

POSITION HIGHLIGHTS

The Field Sales Representative is responsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Blue Stream products, including video, high-speed Internet, and voice. Blue Stream Fiber is the fastest growing Fiber Communications company in Florida, and that means plenty of career growth opportunities for our employees. Our Field Sales Representatives at Blue Stream Fiber are part of an energetic, motivated, and collaborative team. Come share in our passion for teamwork and innovation and put your career on fast forward at Blue Stream.

Job Summary

• The primary duty of a Field Sales Representative is making sales and/or obtaining orders or contracts for services that will be paid by the client or customer; and is customarily and regularly engaged away from the office and in community-based locations.
• This representative can be asked to travel throughout the state based on business needs
• Identifies upselling opportunities by identifying residential prospects in assigned community events, evaluating their needs.
• Participates in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities.
• Provides feedback to enhance sales processes.
• Maintains quality service by selling appropriate solutions in keeping with Company’s standards and identified Revenue and Penetration objectives.
• Identifies upselling opportunities and offer residents additional or upgraded services.
• Maintains product and technical knowledge by engaging in group discussions, attending sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices.

What your day will look like:

• Coordinate and conduct Town Halls with the property to educate residents on what is to come; now that a contract has been signed with Blue Stream and to schedule their consultation appointment.
• Submit marketing tickets for collateral throughout the launch process including, but not limited to, Town Hall Flyers, Welcome Letters, Post Cards, Service & Price Guides, Certified Letters, etc.
• Conduct training on Blue Stream products and services during the installation period to familiarize community residents with our platform.
• Be onsite throughout the entire launch of the project, beginning with the start of registrations and installation scheduling.
• Be available to residents to answer questions about Blue Stream products, rate sheets and porting of phone numbers.
• Create orders utilizing the ICOMS billing system for appointments and updating accounts.
• Utilize data entry systems to register new clients for their services.
• Educate Residents on additional options above the bulk agreement to meet the needs of the customer and ensure a positive Customer experience.
• Handoff launch or conversion to normal operations and account management when appropriate

What you bring to the table:

• Proven sales skills with the ability to work through the consultative sales process
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

General Qualifications:

• 2 years sales experience. Telecom sales is a plus
• Also works with the Field Sales Manager to achieve sales goals
• Ability to read, write and speak the English language. Bilingual in any language is a plus
• Ability to organize and prioritize effectively
• Proficient in Microsoft Office, Excel, and Power Point

Key Competencies:

• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interruption; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Emotional Intelligence – Manages difficult or emotional situations; Responds promptly to needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets Commitments.
• Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• regularly required to talk and hear
• frequently required to sit, stand, bend at the knees and waist, and walk
• required to use hands to type, handle objects and paperwork
• required to reach and hold on to items at chest level or reach above the shoulder
• required to use close vision and focus

Why Join the Blue Stream Team?

We are proud to have won the 2022 & 2023 Top Workplace award with additional national recognition for Leadership & Innovation ! Blue Stream Fiber has been an industry leader in providing innovative and top-notch Internet, TV, and Phone products to Florida for over 45 years. Our investment of millions of dollars in fiber infrastructure has allowed us to offer symmetrical internet speeds, Total Home WiFi, and TiVo Android Set-Top boxes with Google Assistant, among other innovative technologies.

We also understand the importance of investing in our employees, which is why we focus on developing each team member's strengths and experiences. As part of our team, you will have the opportunity to work with the latest technologies, learn from experienced professionals, and contribute to the growth and success of our company.

If you are looking to join a company that values its customers and employees, and provides top-quality products and services, then Blue Stream Fiber is the right place for you!

At Blue Stream Fiber we celebrate diversity by employing people of diverse backgrounds, experiences, and unique thought processes. Blue Stream Fiber’s success is cultivated by a culture that empowers all employees to fulfill their professional goals.