LMS Administrator

Responsibilities
Description: This position ensures superior LMS support within the organization. Responsibilities include but are not limited to:

• Provides customer support and administration of the LMS for multiple business units. This would include responding to learner phone calls and e-mails via Salesforce and IT Helpdesk tickets regarding on-going LMS issues such as login and password retrieval, archiving, course logistics, and any other end user issues
• Develops help documents and training presentations in support of the systems.
• Provides support to course designers in the areas of system requirements, multimedia storage, course cloning, coping, backing, retrieving and setup processes within the LMS.
• Responsible for LMS administrative functions such as:
• Management of courses, including but not limited to; updating course properties, creating courses, curricula, certifications and enrolling users using the wizard, template(s) , assignment rules and or batch processes, course utilities i.e. import, export, archive, restore, etc, course configuration options, course catalog.
• System Management pertaining to; authentication, integration, configuration, and context, system information: i.e. registration and performance, and ability to interpret logs in order to identify appropriate action.
• Execution of User Provisioning, including but not limited to; user accounts: i.e. batch create users, change passwords, and customize information, etc, institution roles: i.e. create, assign, remove, and / or apply, system roles i.e. create, assign, remove, and / or apply.
• Configuration, creation and management of report subscriptions, and documentation of the LMS Reporting environment and all customer reporting needs.
• Interacts with other organizations designing and delivering support roles, resources, strategies, and initiatives to maximize and integrate superior cross-functionality. External relationships could include: working with various software and hardware vendors, consultants, and content experts.
• Performs other projects as assigned related to the development and maintenance of the LMS.

Job Type: Contract

Salary: From $51.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Experience in SharePoint and system testing?
• Do you have Saba Cloud experience?
• Familiarity with SCORM compliance?

Education:

• Bachelor's (Preferred)

Experience:

• LMS: 3 years (Preferred)
• Learning Management Software: 3 years (Preferred)
• IT: 3 years (Preferred)

Work Location: In person