Description

Blossom Ridge is looking for a Business Operations Manager to join our Home Health team!

 Full Time Employee Benefits:

• 401k matching!
• 2 weeks paid vacation!
• 100% Benefit coverage for the employee!
• Un-matchable company culture!

$75,000 - $95,000 DOE!

JOB SUMMARY:

The BUSINESS OPERATIONS MANAGER’S primary responsibility is to ensure that each location is operationally efficient, ensure compliance and clinical quality are embedded in the company’s procedures, and that processes support the highest level of customer service. The Business Operations Manager assists with the implementation, application, and adherence to business processes. The position ensures the agency is meeting company expectations for organizational business metrics, ineligible claims, and following company operational processes and procedures. This position also recommends and implements improvement methodologies as needed to support operations.

ESSENTIAL FUNCTIONS:

· Provides first line EMR support to include questions and troubleshooting

· Proactively identifies issues impacting patient care and/or office operations

· Participates in administrative staff meetings, committees, and special projects, and seeks additional responsibilities

· Recommends new approaches to effect on-going improvements and standardization to processes, policies, procedures, and documentation

· Partners with operational leadership to ensure core business metrics are sustained by:

o Reviewing processes, ensuring compliance, and facilitating implementation of improvement methodologies to support compliance with federal/state/local/Company standards and achievement of operational goals and efficiencies.

o Monitors workflows for timeliness, problems, productivity and need for staffing adjustments on a daily and future planning basis.

o Evaluating negative trends in performance within areas to meet identified objectives in performance metrics and assists location managers in the development of action plans to resolve local issues.

· Provides education and training on company processes and procedures related to operations as well as the EMR to agency management and clinicians in settings ranging from one-on-one sessions to group facilitation to in-person training as well as virtual training

· Supports system implementation for organizational growth strategies

· Provides daily, weekly, monthly, quarterly, and annual reports as requested

· Promotes positive communication for a collaborative culture and interpersonal relationships among departments and across locations.

· Communicates professionally and effectively with agency and senior leadership, operational staff, and field clinicians

· Assists in the development, implementation, and compliance with the agency’s disaster preparedness program.

· Manages special projects and assignments as requested 

Requirements

REQUIRED EXPERIENCE/SKILLS:

· Bachelor’s Degree preferred or the equivalent related work experience

· Minimum 3 years’ experience working in home health operations

· Experience in planning, leading, and directing complex operational initiatives 

· Knowledge of home health regulatory and administrative requirements 

· Proficient with EMRs & Microsoft products (to include Outlook, Word, Excel, and PowerPoint)

· Excellent analytical and problem-solving skills

· Strong verbal, written, and interpersonal communication skills

· Detail and deadline oriented with the ability to prioritize and multi-task

· Effectively work independently or as member of a team

· Flexible and responsive to changing business needs.

· Approximate percent of time required to travel: 25% minimum with additional travel as needed for projects/assignments

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

The work environment and physical demands described here are representative of those required by an

employee to perform to the essential functions of this job with or without reasonable accommodations.

 Physical Elements:

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, to enable the employee to communicate effectively;
• Sufficient vision or other powers of observation, with or without reasonable accommodation, to enable the employee to review a wide variety of materials in electronic or hard copy form;
• Sufficient manual dexterity, with or without reasonable accommodation, to enable the employee to operate a personal computer, telephone, and other related equipment;
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, to enable the employee to safely lift, move, or maneuver whatever may be necessary to successfully perform the duties of their position
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, to enable the employee to efficiently function in a general office environment; and
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, to enable the employee to efficiently function in a general office environment, with frequent travel to a variety of field sites.

 Environmental Elements:

• Incumbent works in an office environment sometimes with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
• Incumbent will have to travel to a variety of patient homes and perform in conditions that vary greatly depending upon the client’s home environment. Some homes will be clean, neat, and maintained at a comfortable temperature. Other homes may be cluttered, dirty, with an uncomfortable temperature.

The above list reflects the essential functions and other job functions considered necessary of the job identified, and

shall not be construed as a detailed description of all work requirements that may be inherent in the job, or assigned by

supervisory personnel. This job description is used as a guide only and not inclusive of responsibilities and job duties.

By my signature, I acknowledge that I have read and understand this job description and its requirement and that I am

expected to complete all duties as assigned. I understand the job functions may be altered from time to time.