Job Overview:

The Valet attendant is responsible for responding quickly to guest’s requests for vehicles and providing impressive customer service to all. This position works closely with fellow team members and ensure that safety standards are adhered while being team oriented and dedicated to providing attentive, courteous, efficient excellent service to all guests and ensuring Blossom’s standards are met.

Duties and Responsibilities:

Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary.

Retrieve keys from guest; issue ticket to guest or enter customer information using electronic device.

Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles.

Inspect vehicle for preexisting damage record information using electronic device or manual ticket; correctly record the make, model and exact location of each vehicle.

Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary.

Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.

Direct traffic, position barricades, and arrange for towing service when necessary.

Immediately report any incidents or claims to Operations Manager or Shift Lead.

Request and collect relevant fees for use of service.

Assist in reconciling end of shift revenue against the ticket distribution, when necessary.

Communicate professionally at all times with guests, client, and teammates

Follows all safety procedures including proper valet training, reporting on-the-job injuries, loss prevention procedures and accident prevention training.

Ensure front drive, parking garage and all Valet areas are presentable and functioning.

• Encourages and building mutual trust, respect, and cooperation among team members.
• Supports associate feedback and suggestions including employee engagement and exit interviews.

Be aware of and follow all safety rules and use caution in doing the job.

Other duties as assigned by management.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Blossom Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Comply with Blossom Standards and regulations to encourage safe and efficient hotel operations.

Must be able to cross-train in other hotel related areas.

Must be able to maintain confidentiality of information.

Perform other duties as assigned.

Physical Requirements:

Prolonged periods standing

Must be able to run on occasion.

Occasional Pushing/Pulling /lifting up to 50 lbs. at times.

Work is performed outdoors for extended periods of time including up to the entire duration of shift.

Employees are subject to environmental conditions including extreme heat and cold weather.

Qualifications:

High school graduate or equivalent required. College experience preferred.

Previous valet experience required.

Knowledge of Valet business practices including accounting and customer service standards.

• Must be able to drive manual transmission

Must be able to verbally communicate with guests

Other languages preferred

Must be able to work a flexible schedule

Must have and maintain a valid driver’s license and clean driving record

• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background MVR