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About:
Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
Job Overview:
Be on the front lines of a store like no other as part of our store management team: you’ll lead, manage and inspire a diverse team, balancing creativity with commerce to execute in-store success. Part business consultant, part relationship guru, and 100% leader, you’ll contribute and collaborate to drive the business forward. The Customer Experience Manager drives sales, service and loyalty through their Customer Service Expediters to deliver the plan. Highly interactive with both associates and customers, the Customer Experience Manager is responsible for the daily management of key customer touch points including b.helpful, BOPs, store entrances and high traffic locations. In addition, is responsible for supporting merchandising and fulfillment duties by assigning Service Expediters as appropriate based on store traffic and workload. Responsibilities include the development and oversight of a quality customer service experience and effective execution of foundational tasks and processes. The Customer Experience Manager is highly present and involved on the selling floor to redeploy Customer Service Expediters and keep the team moving in response to customer activity, consistently driving productivity and performance.
Essential Functions:
Fueled by the Power of Relationships
Driven by our Desire to Win
Committed to a culture of Collaboration and continuous learning
Qualifications and Competencies:
Bachelor's Degree from a 4-year college or university
3-5 years related experience
Communication Skills:
Mathematical Skills:
Reasoning Ability:
Other Skills:
Work Hours:
Physical Requirements:
STORES00
LEADER00
Full Time
Retail
$122k-176k (estimate)
03/20/2023
06/07/2023
bloomingdales.com
NASHVILLE, TN
7,500 - 15,000
1861
Private
EVAN DILLOW
$1B - $3B
Retail