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Customer Support Specialist
Bloomerang Indianapolis, IN
$36k-49k (estimate)
Full Time 2 Months Ago
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Bloomerang is Hiring a Remote Customer Support Specialist

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRM on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

Role

As a Customer Support Representative, you will provide excellent customer service and day-to-day support for Bloomerang customers by answering questions via email, live chat, and phone.

What You Will Do

  • Assist our wonderful customers with the Bloomerang software.
  • Ensure proper software utilization by each of our customers.
  • Conduct new customer implementations and training.
  • Develop and deliver training webinars to both our customers and internal employees.
  • Write and create help documents and videos. Don’t worry, we’ll show you how. 
  • Assist with general software quality assurance and testing.
  • Provide software design and functionality feedback to our Product Development team.

What You Need to Succeed

  • A background in providing top-notch customer service. 
  • Superb written and verbal communication. 
  • The ability to solve problems quickly. 
  • A keen troubleshooting ability, and general comfort with computers and software technology.

Benefits

Health WellnessYou’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You’ll receive a 401k match to help invest in your future.

Equipment

Everything you need to be successful, shipped right to your door.

Compensation

The target salary range for this position is: $36,000 - $48,500. This is a non-exempt hourly role. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. 

Accommodations

Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Job Summary

JOB TYPE

Full Time

SALARY

$36k-49k (estimate)

POST DATE

01/28/2023

EXPIRATION DATE

01/24/2024

WEBSITE

bloomerang.co

HEADQUARTERS

MIAMI, FL

SIZE

25 - 50

FOUNDED

2012

CEO

TYSON ENNIS

REVENUE

<$5M

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About Bloomerang

Bloomerang helps nonprofit organizations to reach, engage and retain the advocates they depend on to achieve their vision for a better world. Our cloud-based donor management application is rooted in principles of philanthropy, simple to use and focused on empowering your team to achieve remarkable results through enhanced donor loyalty. We have pooled together the latest in best practices for fundraising, loyalty, engagement, and retention to create a simple donor database solution that helps nonprofits decrease donor attrition and increase revenue. Plugging in the latest technologies and del...ivering them with a clean, modern interface and with the added benefit of donor retention insights, our system is your go-to for better fundraising! We chose to build a solution that drives nonprofit success because we believe in the work nonprofit organizations do. We focus on core relationship building technology the elements that are used the most, and to the greatest effect and do not mess around with superficial bells and whistles that look good on paper, but ultimately distract from what you need to succeed. Our dedication to your success goes beyond the mere feature set of our solution. We work with top-tier thought leaders in philanthropy to incorporate and teach best practices for building effective relationships with donors, so all you have to do is focus on your passions and be ready to share your vision. Well help you make sure it lands and produces results. More
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The job skills required for Customer Support Specialist include Customer Service, Customer Support, Troubleshooting, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

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They are also responsible for conducting surveys on the products or services and communicating customer feedback.

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A Customer Support Specialist will also replace products or process payment refunds as needed.

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They help customers with their queries and complaints.

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Listen to customer complaints and provide adequate solutions for their problem via phone or email.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

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Make Connections and Give Compliments.

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Ensure that customers understand the resolution and provide on-going education to customers.

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Compile and analyze customer requirements to give the best advice and resolve their query.

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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

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Step 3: View the best colleges and universities for Customer Support Specialist.

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