Job description

Boutique Resort Seeks Individual with Exceptional Customer Service

As Wrightsville Beach’s Premiere Destination Resort, the Blockade Runner Beach Resort has fifty years of experience in providing sensational customer service, shaped by the luxury of being a part of the coastal culture of one of the most beautiful and serene beaches on the North Carolina Coast. Each employee, trained and empowered, is responsible for providing a guest experience that is not only enjoyable but unforgettable.

The Front Desk, as the foundation of the Guest Services Department, is responsible for shaping memorable, personalized, and one-of-a-kind experiences for our guests. As a powerhouse of information for the resort, the Front Desk is responsible for demonstrating the highest level of omniscience that permeates to the desire that the entire staff and management team shares for providing knowledgeable information to all guests and visitors of the resort. With each guests’ expectations being different, the Guest Services Department prides itself on providing unique, personalized service to each and every person encountered.

We are seeking a qualified and driven candidate for the position of Guest Services Agent at our resort. As a Guest Services Agent, your responsibilities include:

· Creating, maintaining, and nurturing guest relationships

· Have a positive, approachable attitude while extending a warm greeting to all arriving guests, interacting personably with all on-site guests, as well as bidding a fond farewell to all departing guests

· Answer phone calls promptly, accurately transfer calls, and communicate messages

· Book guest room reservations, in person and on the phone, while upselling resort activities

· Thorough knowledge of property and surrounding area to helpfully answer guest questions

· Awareness of events and activities available at the resort

· Efficiently check-in guests while giving them important information about the resort

· Provide a friendly check-out experience for guests ensuring they enjoyed their stay

· Accuracy in posting all charges and processing payments

· Working out of a daily checklist to ensure hotel inventory is maintained, procedural mistakes are recognized and corrected.

· Fielding and expediting all guest requests to the appropriate departments

· Willingness to help other departments as necessary to maintain a seamless guest experience

· Ability to identify service recovery situations and assist with solutions

We are looking for an individual with the following qualifications:

· Proficient in Microsoft Word and Microsoft Excel

· Previous customer service experience

· Professional verbal and written communication skills

· Driven personality with desire to learn and progress

· Work ethic representative of the high demands of exceptional service standards

· Availability both mornings and evenings, weekdays and weekends, as well as holidays

· Must be able to stand for up to eight hours a day

· High school diploma required

We are an E-verify employer. Staff members are eligible for benefits after 90 days of employment.

Rate of pay, $12-$14 per hour.

Job Type: Full-time

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Referral program

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Work Location: One location