Blend is hiring a Salesforce Business Analyst reporting to the Business Systems and Analytics Manager on the Revenue Operations team. In this role you will work with our Insurance and Realty business lines to define, prioritize, and execute our Salesforce roadmap for these businesses. This position requires strong communication, verbal and written, in order to interface with business stakeholders and development/technical teams.

How you'll contribute:

• Responsible for release management of new features/functionality to our org
• Collaborates with business stakeholders to ensure that business requirements and client needs are appropriately incorporated into Salesforce enhancements
• Works with the Salesforce development team and other technical resources to ensure features/functionality are developed according to business requirements
• Helps develop, maintain and prioritize Salesforce product backlog
• Helps ensure that development work maximizes value and is aligned with overall business and product strategy
• Works with key business stakeholders to ensure successful product roll-outs and releases
• Creating documentation, maintaining standardization and looking for ways to continuously improve processes & procedures
• Remaining current on Salesforce best practices and technologies and advising on these practices for Salesforce based solutions
• Providing support to Salesforce users to resolve issues with Salesforce and related applications
• Developing, launching and managing in-depth dashboards and reports for all team functions at both management and individual levels
• Identify and gather requirements from users and stakeholders
• Define a healthy instance and build out strategy and controls to ensure we meet this

Who you are:

• 3 years of business analyst type work such as eliciting end user requirements, documenting business processes, and requirements analysis
• Salesforce Certified Advanced Administrator or equivalent experience
• Outstanding communication, team work, and interpersonal skills, including empathy, intuition, and listening 
• Intellectual curiosity and excitement around problem solving
• Ability to prioritize and juggle multiple competing tasks
• Track record of working with leadership teams to implement complex business requirements within Salesforce and third-party applications
• Strong analytical ability and written/verbal communication skills

Bonus Points:

• Experience working in both a B2C and B2B environment

Benefits and Perks: 

• Meaningful equity and a 401(k) plan
• Comprehensive health benefits
• Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more
• Daily meal stipend during COVID-19 (lunch, dinner, snacks, and Pizza Fridays when working from the office)
• 16 weeks of paid parental leave
• Generous vacation policy, company-wide mental health days during COVID-19
• Work from home office set up stipend and internet stipend during COVID-19