End User Computing (EUC) Analyst

Position: End User Computing (EUC) Analyst Job Description: LOCATION Onsite work from our Overland Park, KS office is required with flexibility to work remote up to two days per week. SUMMARY Supports the daily operations of desktop software and hardware by providing assistance through phone and email requests in resolving technology support issues. Configures and installs new technology while also providing maintenance by repairing, upgrading, and backing up existing technology. RESPONSIBILITIES Onboarding training of new and existing internal end users into ICE’s environment Supporting hardware, software, and network needs for Windows, Mac, and virtual environments Ticket and incident management via ServiceNow including issue resolution, escalation and documentation management Hardware and software deployment – desktop and laptop imaging and software deployment, in addition to VOIP phone deployment Active Directory, Azure, and Intune, and Exchange Online provisioning – device authentication, maintaining users, groups, and distribution lists File, print and DHCP management – support and troubleshooting Mobile device support – MDM and managing Apple, Android devices Purchasing – Managing the IT hardware workflow Hardware inventory management, regularly required to stand, stoop, kneel, bend, crouch and lift 50 pounds Conference room AV system troubleshooting and video conferencing system support (Zoom, Teams, Webex etc.) Must be willing to be on call at times during nights and weekends Performs other duties as required MINIMUM REQUIREMENTS Bachelor’s degree in computer science, MIS, CIS, or the equivalent combination of education, training, or work experience Required experience in supporting desktop software and hardware products and problem solving/troubleshooting Required experience with Windows OS and Microsoft Office Suite PREFERRED QUALIFICATIONS Experience with Microsoft Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server Experience with MacOS Networking technology such as Cisco, Juniper Strong multitasking, time prioritization, collaborative and communication skills Experience in an exchange, trading facility, or financial services Knowledge of PowerShell, scripting Excellent analytical, decision-making and problem solving skills Ability to develop partnership-oriented relationships with business executives and functional leaders Ability to determine escalation practices Ability to listen and communicate with clients to effectively solve issues and provide excellent customer support Results oriented, business focused, and successful at interfacing across multiple organizational units ICE carefully considers multiple factors to determine compensation, including a candidate’s education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan EEO Statement: ICE is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. ICEs commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day. Location: Overland Park, KS Time Type: Full time BLACK KNIGHT IS PROUD TO BE PART OF ICE ICE BLACK KNIGHT | THE ULTIMATE CONNECTION The Industry’s Leading Provider of Technology, and Data and Analytics Solutions ICE Mortgage Technology is a mortgage and finance industries’ leading provider of integrated technology, data and analytics solutions that facilitate and automate many of the business processes across the entire loan lifecycle. Black Knight is the provider lenders and servicers rely on to support their strategic goals and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to excellence, innovation, integrity and leadership. We promote a culture of continuous learning and growth by providing unrivaled leadership, learning and training opportunities in an energizing environment that helps our employees learn new skills and advance in their careers. Learn more about employee benefits ICE is committed to giving back to the communities where we live and work. Whether we donate time or funds, we are unified in our commitment to helping those in need. Learn more about our community involvement