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Customer Experience Representative

Pittsburgh, PA | Full Time
18 Days Ago

Job Description

Bizowie Cloud ERP is seeking a full-time, Pittsburgh-based Customer Experience Representative to expand the operations team working on our Bizowie Cloud ERP™ platform. Responsibilities include:

  • Proactively work with existing customer account contacts to ensure that they have an excellent experience, are empowered to get the best results from our product, and understand support processes and procedures as our company rapidly scales
  • Work closely with Director of Operations to ensure all customer escalation matters are handled in a timely fashion
  • Connect customers with internal (customer service, sales, documentation) and external (implementation partner, channel partner) resources
  • Handle support escalations

We are looking for candidates whose professional experience and skill set includes:

  • 2 years in a Customer Experience Representative, Customer Success Representative, or similar leadership role
  • 5 years in a Customer Experience, Customer Success, Customer Service, or similar role
  • excellent people skills - empathy, listening, and creative problem solving
  • above-average aptitude with computers and web applications
  • experience with financial accounting basics or manufacturing and distribution environments is a plus

Bizowie Cloud ERP is a rapidly growing, Pittsburgh-based provider of cloud-based Enterprise Resource Planning (ERP) solutions for mid-market manufacturers, distributors, and online retailers. Our solutions empower our customers to automate tedious business processes, improve employee productivity, and make faster business decisions through real-time insights into financial and operational activities.

Skills for Customer Experience Representative

The job skills required for Customer Experience Representative include Customer Service, Problem Solving, Listening, Leadership, Empathy etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Experience Representative

The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.

How to Become a Customer Experience Representative

If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.

Step 1 Understand the job description and responsibilities of a Customer Experience Representative

Quotes from people on Customer Experience Representative job description and responsibilities
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Step 2 Knowing the best tips for becoming a Customer Experience Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Representative jobs
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Step 3 View the best colleges and universities for Customer Experience Representative

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