75 Customer Experience Representative Jobs in Pittsburgh, PA
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Bizowie is Hiring a Customer Experience Representative Near Pittsburgh, PA
Bizowie Cloud ERP is seeking a full-time, Pittsburgh-based Customer Experience Representative to expand the operations team working on our Bizowie Cloud ERP™ platform. Responsibilities include:
- Proactively work with existing customer account contacts to ensure that they have an excellent experience, are empowered to get the best results from our product, and understand support processes and procedures as our company rapidly scales
- Work closely with Director of Operations to ensure all customer escalation matters are handled in a timely fashion
- Connect customers with internal (customer service, sales, documentation) and external (implementation partner, channel partner) resources
- Handle support escalations
We are looking for candidates whose professional experience and skill set includes:
- 2 years in a Customer Experience Representative, Customer Success Representative, or similar leadership role
- 5 years in a Customer Experience, Customer Success, Customer Service, or similar role
- excellent people skills - empathy, listening, and creative problem solving
- above-average aptitude with computers and web applications
- experience with financial accounting basics or manufacturing and distribution environments is a plus
Bizowie Cloud ERP is a rapidly growing, Pittsburgh-based provider of cloud-based Enterprise Resource Planning (ERP) solutions for mid-market manufacturers, distributors, and online retailers. Our solutions empower our customers to automate tedious business processes, improve employee productivity, and make faster business decisions through real-time insights into financial and operational activities.
Job Summary
Full Time
09/18/2022
12/12/2022
bizowie.com
Pittsburgh, PA
<25
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The job skills required for Customer Experience Representative include Customer Service, Problem Solving, Listening, Leadership, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
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