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Customer Success Associate
Bisnow Chicago, IL
Full Time | Business Services 5 Months Ago
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Bisnow is Hiring a Customer Success Associate Near Chicago, IL

We are seeking a driven professional to join our growing team and spearhead customer service while working closely with executive level partners in SelectLeaders and Bisnow. A key focus of the job will be understanding the needs of our clients and leading them onto our suite of recruiting solutions, including our Executive search services. You will be reporting directly to the VP of Growth and Director of Operations. The successful candidate will be responsible for all inbound communication, conduct outbound calls and persuasive emails to the SelectLeaders client base to provide exceptional customer support and guidance throughout our website. This position is a hybrid in office role/ remote from home. BISNOW OVERVIEW BISNOW is an industry leading, vertically integrated B2B platform serving the trillion-dollar commercial real estate industry across the U.S., Canada, UK and Ireland. Our mission is to inform, connect and advance the commercial real estate community to do more business. From events and news to marketing services, talent solutions and now DaaS, BISNOW reaches millions of all-digital readers as well as thousands of event attendees, speakers, sponsors, advertisers and businesses looking to do more deals within CRE. Operating in almost 50 MSAs across North America, the UK and Europe, we tend to think globally, but strive to connect people hyper-locally. SelectLeaders, a BISNOW Company, is the #1 job platform and professional development destination for the Real Estate industry. Our mission is twofold: To connect industry-leading employers to their most important asset – its people, and to connect the highest caliber talent to the next chapter of their Real Estate careers. The competitive advantage of SelectLeaders is our continuously growing network of top professional Real Estate organizations, and the relationships we have fostered for nearly 20 years. Members of the Professional Associations in our network control, or direct, over 90% of the U.S. Commercial Real Estate.Before applying, please read our values below. Our values describe and give insight into our culture. If you do not share the same values, this role will not be a mutually beneficial fit. If you do share these values and want to apply, we encourage you to do so!Our values demand that we be curious, self-aware, fearless, consistent. We say yes to seemingly insurmountable challenges because we dare ourselves to push further. And we go the distance because we are individually and collectively entrepreneurial, always asking: Why can’t it be done? We find a way because we care more than the competition. We embrace team and disown ego. We are ruthlessly disciplined and unabashedly kind. We unreservedly challenge the status quo and vigorously fight for new levels of excellence. We believe the difference between good and great is exceptional communication. We obsess over creating value for our team and our customers. We push ourselves and our industry to be more inclusive, to champion diversity and to fight racism, gender bias and all forms of inequality. We never peak. We never quit. We never have excuses. We own our failures and we commit to being smarter and stronger because of them. We give our best today and even better tomorrow. We are here to win.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

POST DATE

10/02/2022

EXPIRATION DATE

11/17/2022

WEBSITE

bisnow.com

HEADQUARTERS

NEW YORK, NY

SIZE

50 - 100

FOUNDED

2005

CEO

WILLIAM FRIEND

REVENUE

$10M - $50M

INDUSTRY

Business Services

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About Bisnow

Our mission is to inform, connect and advance the commercial real estate community to do more business. We aspire to be the most data-driven and humanizing digital media, live events and intelligence platform in the galaxy and through this effort, drive the industry to greater heights. Bisnow hosts 340+ events a year that are attended by over 70,000 people, 2,000 sponsors and hundreds of speakers. We also publish newsletters and morning briefs that reach almost three quarters of a million executives. Upcoming Events: https://www.bisnow.com/events CRE News: https://www.bisnow.com/ Career Oppor...tunities: https://www.bisnow.com/careers More
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The job skills required for Customer Success Associate include Customer Service, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Associate job description and responsibilities

Customer success associate look out for their customer’s business and work with them to find solutions to pain points.

02/16/2022: Provo, UT

They're also able to provide the technical product support and training necessary to keep their customers happy.

02/27/2022: Anchorage, AK

Customer Success Associate are responsible for creating loyal customers who come back again and again.

03/18/2022: Santa Barbara, CA

On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.

03/06/2022: Pocatello, ID

Customer associates look out for their customer’s business and work with them to find solutions to pain points.

02/11/2022: Akron, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Associate jobs

The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.

01/19/2022: Kansas City, KS

Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.

02/11/2022: Oakland, CA

Develop a customer success strategy to be successful for this position.

01/05/2022: Ann Arbor, MI

Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.

02/26/2022: Norfolk, VA

Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.

04/02/2022: Fort Collins, CO

Step 3: View the best colleges and universities for Customer Success Associate.

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