Description

­­Customer Support Specialist

Location: Woburn, MA

Position Type: Full Time, Non-Exempt Position

Are you looking for the perfect opportunity to launch a fun and interesting career? This is your chance to enter the exciting biotech industry! BioProcure is a breakthrough procure-to-pay service company. We serve a client base of the most innovative biotech research companies and support them as they discover cutting-edge therapies to tackle the world’s most challenging health problems. By working at BioProcure, you become part of this important mission!

What you’ll do:

As a customer support specialist, your job will never be boring! Each day will present new and unique opportunities to serve others. Your friendly, upbeat voice and clear, helpful emailed responses will have a lasting impression on our clients. You are valuable and important!

On an average day, a customer support specialist:

• Provides customer service to our client base via email and phone support in regards to account set up, tax exemptions, and general customer service inquiries
• Contacts vendors/suppliers for order statuses, returns and replacements
• Develops and maintains relationships with clients and vendors through friendly, effective, and timely communication
• Researches, resolves, and follows up on customer issues in a timely manner
• Accurately completes credit applications, tax exemption forms and return authorizations
• Receives help tickets and assigns them to the appropriate department or person
• Creates, updates, and maintains case records in our ticketing system
• Works closely with Purchasing department to resolve client specific issues
• Performs other duties as assigned

Qualifications

Who we’re looking for:

For this entry-level position, we will train candidates with the following attributes:

• At least 1 year of customer service experience
• The confidence to thrive in a fast-paced and changing environment
• Experience with Microsoft Office
• Strong organizational skills
• The ability to prioritize and handle multiple tasks efficiently
• Excellent written and verbal communication skills
• Excellent computer skills
• The ability to learn new programs and software applications
• Extreme attention to detail
• The ability to identify, research and solve problems quickly and independently
• A positive, can-do attitude

This is a position with unlimited growth potential. We can’t wait to see where you take us!

Who we are:

At BioProcure, we believe that happy and fulfilled employees provide the best customer service. We’ve built a thriving company where people are valued and are encouraged to grow and contribute ideas. We love to promote from within, so we take pride in investing in our people and striving to help each of our employees reach their fullest potential.

Our Culture:

We take culture very seriously at BioProcure. We are always thinking of new and exciting ways to give back to our valued employees. We offer a competitive salary, outstanding benefits, a friendly work environment and plenty of opportunities to grow and advance in your career.

Benefits:

• Blue Cross Blue Shield Health Insurance – 100% of employee premiums paid
• BCBS Dental insurance – 100% of employee premiums paid
• VSP Vision Coverage – 100% of employee premiums paid
• Flexible Spending Account – Healthcare & Dependent Care 
• Health Savings Account
• 401K/Roth 401k with generous company match
• Short-term and long-term disability insurance – 100% of employee premiums paid
• Life insurance – 100% of employee premiums paid
• Paid holidays
• Paid vacation
• Other benefits, including a complimentary subscription to the Calm app, pet insurance, legal assistance, and more

Perks:

• 3 Extra Personal days a year
• Your birthday off
• Flexibility to work from home 1 or more days per week
• On-Site Gym
• Standing Desks 
• Regular catered lunches
• Work sponsored social clubs and activities
• Quarterly employee appreciation events
• Full kitchen stocked with snacks and coffee
• Unique and beautiful office space

This is the entry-level opportunity you’ve been waiting for! Apply today to join the team at one of the fastest growing small businesses in the greater Boston area!