6 Customer Support Specialist Jobs in McLean, VA
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Billhighway is Hiring a Customer Support Specialist Near McLean, VA
The Role: Customer Support Specialist
A growing software company is seeking a qualified and experienced client support representative. This position involves working with clients to resolve any issues they have using our software and answering any questions they have. Customers contact us via phone, support tracking portal and e-mail so excellent phone and written communication skills are required.
What you will do:
- Handles customer service inquiries via the telephone, email, and case management within ticketing system.
- Provides immediate assistance to customers as requested.
- Maintains a method to document, track and research customer input while maintaining such processes within SharePoint.
- May perform other duties and responsibilities as assigned.
What you will need:
- 1-3 years relevant experience in SaaS solution support a plus.
- Experience and familiarity of our products and line of business a plus.
- Experience with MS SQL a plus but not required.
- Familiarity with ticketing system a plus.
- Experience with Associations or Non-Profit a plus but not required.
Working conditions
- Position requires a variable 8 hour shift between 8am to 6:30pm business hours at Impexium headquarters in Tysons Corner, VA from Monday through Friday.
Job Summary
Full Time
$34k-43k (estimate)
08/31/2022
04/13/2023
billhighway.co
TROY, MI
<25
1999
THOMAS BOMBERSKI
<$5M
Related Companies
About Billhighway
Got Chapters? Billhighway is a Chapter Management Solution that provides the perfect balance between headquarters visibility and chapter autonomy while supplying chapter performance and engagement data to National, and technology tools to chapters. Do you like solving complex problems and making a difference? Join our team! To check out career opportunities at Billhighway, visit www.billhighway.co/about-us/careers
The job skills required for Customer Support Specialist include Customer Service, Written Communication, Verbal Communication, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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