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Call Center Specialist

Big Sky, MT | Temporary
20 Days Ago

Job Description

Overview

The Call Center will be one of the main points of contact for our guests and other departments for information on lift tickets, season passes, lift openings and closures, restaurants around the mountain, activities and special events on and off the mountain, as well as other services that Big Sky Resort provides on and off of the mountain.

 

The Call Center Specialist will work alongside Mountain Services employees, but especially the call center team, to ensure information relayed to guests and other departments is prompt, accurate, and professional.

Responsibilities

  • Must have knowledge of the criteria for all of the lift access products for Big Sky Resort.
  • Must have knowledge of bigskyresort.com and website administrative access.
  • Answer questions quickly, accurately, professionally via phone and email.
  • Willing and able to be flexible in the work place and be a team player.
  • Willing to learn about other departments.

Qualifications

  • Previous experience in Guest Services a plus
  • Previous experience and knowledge of RTP a plus

All full time seasonal employment at Big Sky Resort includes:

  • FREE All Access Ski Pass and eligibility for Montana Ski Area Association (ski other Montana hills and Boyne properties for free)
  • Discounted skiing for friends and family
  • Discounted ski/snowboard lessons/rentals and F&B/retail discounts at all Boyne outlets
  • Eligibility for affordable employee housing and lodging discounts for friends and family
  • Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
  • FREE Basecamp activities including zip line course
  • Monthly employee events

Company Overview

  • Website bigskyresort.com
  • Headquarters BIG SKY, MT
  • Size 50 - 100
  • Founded 1973
  • Type Private
  • CEO REBECCA STACKUS
  • Revenue <$5M
  • Industry Hospitality & Leisure
  • About big sky resort
  • Big Sky is a resort that specializes in offering lodging units, meeting spaces and skiing facilities.

Skills for Call Center Specialist

The job skills required for Call Center Specialist include Call center etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Specialist. Select any job title you are interested in and start to search job requirements.

Job Openings with Skill of Call center
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Career Path for Call Center Specialist

The following is the career advancement route for Call Center Specialist positions, which can be used as a reference in future career path planning. As a Call Center Specialist, it can be promoted into senior positions as a Contact Center Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Specialist. You can explore the career advancement for a Call Center Specialist below and select your interested title to get hiring information.

How to Become a Call Center Specialist

If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.

Step 1 Understand the job description and responsibilities of a Call Center Specialist

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