JOB DESCRIPTION

Summary/Objective

We are looking for an amazing Assistant Manager to help operate our Big Chicken location in Glendale, CA. You will be responsible for overseeing all shift operations and leading the team alongside the rest of the management team at a location that has been in operation since February 2020. This position plays a major role in a guest’s dining experience. This could be an exciting opportunity for you as we have continuous growth and expansion planned immediately. We are looking for great people to continue to build our company foundation and open new locations as well. We'll offer a competitive salary and opportunity too!

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Maintain a clean and professional appearance.
2. Ensure all required work cards are always kept in good standing.
3. Train and supervise all staff.
4. Ensure all food safety procedures are strictly adhered to according to sanitary regulations.
5. Communicate with guests using clear and enthusiastic words, tone and body language always. Make guests feel appreciated through attendant’s actions.
6. Work as a team with all Big Chicken's personnel to maintain an effective atmosphere and an efficient food and beverage service.
7. Work closely with the General Manager and other leads to meet revenue objectives.
8. Implement appropriate strategies and problem-solving techniques to resolve adverse trends and improve sales.
9. Maintain safe working conditions.
10. Work with others to keep all areas always cleaned and stocked to Big Chicken’s standards.
11. Follow company policies and procedures regarding the handling of cash, property, products, and equipment.
12. Ability to sell alcohol and food items.
13. Able to use a computer to ring orders on a check.
14. Able to accept different types of payment and make change.
15. Ability to clear and reset tables.
16. Be attentive! Offer assistance before the guest has to ask for it.
17. Count drinks guests are served.
18. Verify guest’s ID’s in accordance with Company standards.
19. Serve alcohol responsibly. Should a guest reach the state where the bartender does not feel the guest should drive, be willing to intervene.
20. Report to all scheduled shifts no later than the scheduled start time.
21. Perform other duties as directed.

Competencies

1. Customer Focus.
2. Communication Proficiency.
3. Ethical Conduct
4. Initiative
5. Thoroughness

Work Environment

This job operates in a Restaurant environment. The noise level in the work environment can be loud. Hazards may include, but are not limited to, cuts, slipping and tripping. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Walk and stand during entire shift.
• Continuously reach, bend, lift, carry, stoop and wipe.
• Remain stationary for long periods of time.
• Frequently wash hands.
• Be able to lift up to 25 lbs.
• Be able to manipulate fingers, hands and arms to cut, measure, pour, serve, carry and wipe.
• Be able to hear and talk.

Position Type/Expected Hours of Work

This position regularly requires long hours, night shifts, and frequent weekend/holiday work.

Preferred Education and Experience

1. 6 months prior experience working in a management role.

Additional Eligibility Qualifications

• Must be 21 or older.
• Must maintain or be able to maintain an applicable state health card, alcohol compliance card.
• Must be vaccinated against COVID-19.

Work Authorization/Security Clearance

Must be eligible to work in the United States.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Location: Front of House in Glendale, CA