• Support Operations team with various administrative work

• Ticket sales management:

  • Leading the ticket agent team by example, providing them with support and sales techniques mentoring

  • Promote and sell Big Bus Tours products per company policies and local selling laws

  • Maximize company revenue through ticket sales and report any anomalies or frauds

  • Supervising agents’ allocation throughout the day

  • Excellent product knowledge and vouchers redemption techniques

  • Provide excellent customer service and manage customer complaints

  • Assist with the handling of Ventrata issues including communicate with staff/management if there are any issues

• Brand ambassador:

  • Responsible for issued company property (i.e., Ventrata machine, tablets) and uphold inventory.

  • Ensuring all employees uniforms are to company standards

• Dispatching:

  • Being able to read the schedule/pick, dispatch buses and communicate with teams accordingly including scheduled charters.

  • Manage communication and reports of bus issues such as accidents or breakdowns to management and engineering teams.

  • Supervise the implementation of route changes and detours

  • Advice personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards that may have bearing on quality and timeliness of tours

• Reporting:

  • Complete a daily report of activity and send to management team

• Miscellaneous:

  • To carry out other tasks as may be reasonably requested. 

• High School Diploma (Associates Degree preferred)
• 1 year customer service experience
• Must be able to interact with and speak to customers and potential customers
• Legal to work in US
• Multilingual preferred but not required

Benefits

• $20-$25/hour plus commission
• Medical, Dental & Vision
• Paid Time Off
• Employee Perks

Work Hours & Conditions

• Must be available to work a variety of hours, which may include early mornings, evenings, weekends and/or holidays
• Must follow Covid related guidelines and BBT internal protocols at all times

Physical Requirements

• Job requires employee to remain on his or her feet in an upright position for continuous periods of time without being able to leave the work area.
• Job requires employee to work outdoors for the full shift
• Job requires lifting, carrying or pushing/pulling up to 20 lbs