This position enters property listings and changes in the system and performs a variety of administrative functions to provide support to customers, agents, sales management and administrative staff. Assists with special projects.

Job Duties and Responsibilities (Essential Job Functions)

Common activities are listed below: actual position responsibilities may vary. Please refer to manager or human resources for specific duties and performance expectations of the position.

1. Perform data input functions, process real estate information and maintain MLS listings and sales records. Verify information with sales associates to ensure accurate listings. (50-60%)
2. Provide administrative support: (20-30%)

• Answer phones, monitor hotline, greet visitors and schedule appointments,
• Distribute mail, maintain office appearance and order office supplies,
• Track sign inventory, prepare packets and maintain office equipment,
• Process real estate advertising, submit license applications and charges and manage payments,
• Maintain sales data, generate reports and prepare routine correspondence. (10-15%)

1. May process earnest money and maintain and reconcile escrow information. (5-10%)
2. Maintain and monitor electronic and paper files/records. (5-10%)
3. May serve as back-up to other office staff. (0-5%)
4. Perform any additional responsibilities as requested or assigned. (0-5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

High school diploma or equivalent.

Experience:

• 1 year clerical/administrative experience.

Knowledge and Skills:

• Experience with Microsoft Office products. Familiarity with the Internet and e-mail usage. Typing speed of 50 w.p.m.
• Effective oral and written communication skills with an excellent customer-service focus.
• Effective analytical and problem-solving skills
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Excellent organizational skills with a focus on detail; high degree of accuracy.
• Knowledge of real estate, title and/or mortgage business preferred.
• Ability to operate a multiple line telephone console preferred.