FRONT DESK RECEPTIONIST/ADMINISTRATIVE ASSISTANT

Fogo Data Centers specializes in delivering advanced cloud technologies and infrastructure to highly regulated industries. We specialize in providing secure and compliant IT solutions that solve the technical challenges of the 21st century. Fogo Data Centers is seeking to hire a full-time Front Desk Receptionist/Administrative Assistant to serve as an integral part of our team. This is a permanent, full-time position.

ABOUT THE JOB: 

The Front Desk Receptionist/Administrative Assistant serves as a Front Desk Coordinator and the initial “face” of Fogo Data Centers. As a valued assistant to management, this position enhances the executives’ effectiveness by providing information management support, logistical support, and clerical support by performing the following duties:

PRIMARY RECEPTION DUTIES:

• Manage the New Orleans facility lobby area
• Greet and direct all visitors, including vendors, clients, job candidates, and customers
• Ensure completion of paperwork, sign in, and security procedures
• Answer incoming calls
• Provide a positive impression of the company to callers
• Maintain solid customer relationships by handling questions and concerns with speed and professionalism
• Resolve, escalate or refer client issues or complaints to the appropriate party for resolution in a timely manner
• Provide a positive client experience

PRIMARY ADMINISTRATIVE DUTIES:

• Fielding telephone calls
• Coordinating schedules and managing calendars
• Making travel, meeting, tradeshow, and event arrangements
• Computer research
• Preparation of reports, spreadsheets, budgets, and presentations
• Place orders for services and supplies and communicate with external vendors and service providers
• Assist other team members with special projects or overflow work as needed
• Assist Account Management with calling customers
• Data entry and maintenance of company CRM system
• Assist with quoting, reviewing agreements, and customer relations

ABOUT YOU:

• Prior experience in a similar role
• Certification or training in basic computer skills (Microsoft Office Suite, word processing, data entry) and general business environment
• Previous experience in project coordination
• Technology or Healthcare industry experience is a plus
• Strong focus on Customer/Client service
• Attention to detail
• Proficiency and or ability to learn and navigate proficiently, Microsoft Office (Word, Excel, Publisher, PowerPoint), Zoho (CRM and ticketing software), and other company software programs as necessary)
• Reliable and on time
• High school diploma or equivalent

SKILLS/ KNOWLEDGE:

• Strong computer and internet research skills
• Flexibility
• Strong interpersonal skills
• Ability to prioritize tasks
• Team player
• Good organization and self-management skills
• Ability to work well with all levels of internal management and staff, outside clients, and vendors
• Ability to multitask
• Sensitivity to confidential matters may be required

ENVIRONMENT & SCHEDULE:

Climate-controlled office environment.

Full-time position

Hours: Monday – Friday 8 am – 5 pm (subject to change) specific hours to be determined, however attendance at events may be required from time to time outside of regular work hours.

WHAT'S IN IT FOR YOU?

• Work with a professional staff that has a passion for the work they do.
• A competitive salary, comprehensive benefits package, paid vacation, and holiday pay.

Additional inquiries and questions can be emailed to Melissa Welch at info@beyondhrllc.com

Based in both New Orleans, Louisiana & Carrolton, Georgia, Fogo Data Centers offers a competitive salary with excellent benefits, 401(k), and a positive work environment. It is the policy of Fogo Data Centers to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Fogo Data Centers will provide reasonable accommodations for qualified individuals with disabilities.

ABOUT BEYOND HR, LLC:

Beyond HR, LLC is a Human Resources consulting firm that partners with small and medium-sized businesses to provide human resources and hiring support. Our goal is to identify and retain the best potential candidates for our clients that the market has to offer.