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Job Summary

The DevOps Systems Engineer, with a focus on software delivery, will provide expertise in the areas of service automation and continuous integration and continuous delivery at Marriott International. DevOps Engineering is a discipline which combines both software and systems engineering to build and operate large-scale, distributed, fault-tolerant systems. Our Engineers ensure that Marriott's services have the necessary resiliency and uptime appropriate to user needs while incorporating a fast rate of change around functional and non-functional improvements.

Candidate Profile

Education And Experience

Required

• 7 years relevant experience in Information Technology, with 4 years experience in DevOps methodologies
• 3 years professional experience with cloud computing technology and its concepts (AWS, Azure, GCP) and/or virtualized (VMWare, OpenStack)
• 3 years professional experience in container operations (Docker, OpenShift Enterprise, GKE, ECS) and orchestration (Docker Swarm, Kubernetes)
• 3 year experience with DevOps tooling (Jira, GitHub, Jenkins, Artifactory, DTR, etc.)
• 3 years experience with application and container Security (Vault, Aqua, SonarQube) and Monitoring (Dynatrace, AppD, Splunk)
• 3 year professional experience with Continuous Integration and Continuous Delivery pipeline tools and implementation for immutability
• Experience implementing DevOps practices at scale

Other Skills

• Experience with Security Protocols (SSL, SAML, SAMP, LDAP etc.) and controls (container scanning, log aggregation, network scanning, CVE)
• Experience in one or more of the following: C, C , Java, Python, Go, Perl, or Ruby
• Experience in designing, analyzing, and engineering large-scale distributed systems

Preferred

• Professional experience in managing small development teams
• Large scale ownership of cross-platform deployments
• Experience with microservice, service-mesh and proxy offloading topologies
• Designing and tracking intra-organization chargeback models for distributed billing
• Capacity assessments and compute resource allocation auditing to reduce cost
• Automated ITCM/ITRM practices to increase automated QA/reviews and eliminate human gating
• Large scale configuration item (CI) discovery with CMDB tracking and maintaining CI relationships
• Metric gathering (RTO/RPO, release velocity, bug identification, etc.) and analysis for reporting to Program/C-Suite
• Application of automated operations principals for reduction of incidents and rapid resolutions
• Knowledge of business environment, service requirements and hospitality culture
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
• Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the clien
• Demonstrated strong financial acumen including previous experience managing operational and/or capital budgets
• Demonstrated ability to manage a portfolio of bigger and smaller bets across the team, while balancing short-term goals and long-term vision
• Ability to build strong relationships and network throughout the broader IT community
• Experience in the design, implementation and operational support of mission critical products
• Strong influencing skills and an ability to overcome barriers while driving change
• Experience in researching emerging technologies and trends, standards, and products
• Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams
• Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise
• Strong attention to detail with an ability to operate effectively across multiple priorities

Core Work Activities

Technical Leadership

• Work directly with IT Program and Project management orgs to ensure alignment on capability and feature release schedules, targets and cost with prioritization
• Responsible for project inception including requirements gathering and architecting, costs and chargeback modeling, infrastructure-as-code development, configuration management, DevOps pipeline construction and CI/CD deployments
• Work with Enterprise Architecture to provide technology and cloud native service governance for technology steering committees, with cost and support directives
• Promote Marriott International Cloud Platform capabilities including Cloud Native Services for cost effective solutions against architecture
• Promote Containers-as-a-Service Kubernetes methodologies for orchestrated scheduling of portable containers across global cloud platforms
• Monitor and drive industry best practice Continuous Delivery principals for improvement of application and feature deployment velocity with minimal downtime
• Work with MI Security for governance and application of Tier0/1 Security tooling across the entire fleet of cloud virtual machines including automated OS, access, log, DDOS and code monitoring and auditing
• Own relationships with tooling and Cloud vendors including Red Hat, Docker, Chef, Amazon, Google
• Coordination between onshore/offshore engineering and operations teams; handover and acceptance of L1/2 shared services Ops
• Reporting of issues/risks to Sr. Director level, Project Management and the Business

Delivering Technology

• Administer and operate BAU and in-flight deployment of Marriott’s largest applications including Marriott.com, API gateway processing, Bonvoy Loyalty activation and authentication/authorization and revenue management for data science and marketing
• Work closely with Development teams to understand Marriott applications and dependency requirement to ensure platform performance
• Design cloud-based technical architectures to meet application functional and non-functional requirements across public and private cloud sites in accordance with Enterprise Architecture
• Leverage Hashicorp Terraform to develop infrastructure as code for repeatable environment provisioning via automated blueprints and solutions
• Author Configuration Management standards as code using Chef Enterprise with Compliance to ensure standards and patching is applied across the fleet
• Create parameterized build jobs via Jenkins for Continuous Integration of Security and environmental variables
• Own container and OS base images, plus libraries for individual apps/services
• Build container artifacts and storage in Artifactory/Docker Trusted Registry for deployment to multiple sites
• Constructing CI/CD deployment pipelines to Red Hat OpenShift Enterprise Kubernetes orchestration platform
• Complete real-time deployments for feature releases during business and non-business hours
• Integrate with standardized APM, machine, BAC and other monitoring services for 24x7 alerting of Production assets to centralized operations center
• Work with network teams to ensure firewall and router changes made by application an automated and secure fashion including global and local traffic management to four production sites
• Migrate private cloud collocated datacenter workload to the cloud via portable as-code methodologies to ensure compute, configuration and network standards for EOL of company owned assets
• Work with CMDB team to establish Business Service, Configuration Item, Application relationship in CMDB
• SOP/ConOps documentation for L1/L2 operations teams
• Ensures proper coordination with appropriate IT and vendor relations teams
• Ensures early warning to the business stakeholder executives regarding degraded or missed service levels

It Governance

• Follows all defined IT standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
• Execute infrastructure compliance monitors and auditing to ensure user and password security
• Maintains a proper balance between business and operational risk
• Follows the defined project management standards and processes

Service Provider Management

• Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.
• Makes short term plans for the team to effectively utilize resources
• Monitors Service Provider outcomes
• Reviews estimates of work effort for client project provided by Service Providers for accuracy
• Facilitates timely resolution of service delivery problems and minimizes the impact to clients

Core Competencies

Leadership

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes

Managing Execution

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes
• Driving for Results - Sets high standards of performance for self-and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self-and/o others toward the accomplishment goals; proactively takes action and goes beyond what is required

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed

Generating Talent And Organizational Capability

• Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit

Source: Hospitality Online