Description

We are seeking a dynamic and results-driven professional to join our senior living community as the Director of Sales & Marketing. As a faith based, not-for-profit organization, we are committed to providing compassionate and high-quality care to our residents, fostering a sense of community and upholding our core values. If you are passionate about making a positive impact on the lives of seniors and have the skills to drive occupancy growth, we invite you to consider this exciting opportunity.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintains census budget goals on a monthly basis.
• Provides relationship sales and customer service philosophy to prospective residents and family members to obtain census budget goals.
• Develops and maintains relationships with physicians, discharge planners, social workers and community organizations to increase referral base.
• Conducts community outreach and territory management in the market as defined by the community.
• Provides individualized sales tours, ongoing follow-up, and closing for all interested guests. Responsible for meeting weekly and monthly sales activity goals.
• Communicates daily with the Community Leadership Team regarding the sales process, admissions, and community outreach.
• Coordinates all admissions with the Community Leadership Team.
• Maintains sales board and sales reports on a weekly basis and communicates census development daily to management.
• Maintains sales database providing ongoing updated information to residents, inquiries, contacts, referral sources, advertising and center events.
• Reviews Enquire LEADS Reports on a weekly basis to identify weakness, manage follow-up and proactively close sales.
• Completes annually and executes ongoing strategic marketing plan and advertising plan.
• Completes a competitive analysis bi-annually.
• Coordinates with Corporate Office, designated vendors, and referral websites for advertising, media buys, and marketing promotional collateral.
• Conducts on-going sales training with the Community BackUp Team on the sales process, individualizing tours and procedures for after-hour tours.
• Communicates with residents, families, visitors and employees in a positive manner following the BSLC Core Values and Mission.
• Maintains confidentiality of residents personal information in and out of the community and protects and supports residents rights.
• Plans, executes, and maintains marketing and sales budget and spend-down.
• Maintains a professional appearance and demeanor that encourages a positive, nurturing environment for the residents, families, vendors and guests.
• Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents’ / guests’ requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.
• Performs all other duties as assigned or required.

Managerial Breadth/Scope of Job:

There is no direct supervisory responsibility unless there is a Marketing Assistant within the community. However, the Director of Sales & Marketing must work closely with other department leaders to ensure an easy transition of all admissions and tour schedules.

Qualifications

Knowledge/Skills/Abilities

• Proven knowledge of sales and marketing strategic planning.
• Excellent oral communication and interpersonal skills for meeting with potential residents, family members, physicians, social workers, discharge planners, employees, and managers.
• Knowledge and use of sales CRM, Excel Spreadsheets, Microsoft Word, Outlook, and PowerPoint.
• Excellent written communication skills for assistance in development of Community newsletter, brochures, letters to referral sources, and other opportunities that may arise.
• Must possess a current State Drivers License and excellent driving record.
• Must demonstrate a SERVANT heart and attitude by following Bethesda Senior Living Communities’ Mission Statement and Core Values.

Education and Experience:

Education: Bachelors Degree in Business with a Marketing emphasis or proven equivalent experience preferred.

Experience: Minimum two years of experience in successful marketing of an assisted living facility or similar background.

Working Environment:

• Position requires driving to outside referral sources offices during all seasons of the year.
• Position is 60% outside calls and 40% office time.
• Position requires ability to lift 10-pounds frequently.
• Position requires sitting, driving, walking, and standing for long periods of time based on activity being performed.