When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

40

Work Shift:

Day (United States of America)Job Summary: Reporting to the CFO, incumbent is responsible for daily oversight, management and direction of all functions within Revenue Cycle Management, which includes Patient Access. Responsible for the management of all patient service revenue functions related to billing (follow up, payment posting and reconciliation). Acts as the Hospital's point person for updates to the CommunityOne Charge Master. Prepares monthly reports related to Accounts Receivable. Prepares and files all reports required by CMS, the State and other third parties as required.

Job Description:

**Seeking support for Burlington, MA area with a hybrid or flexible work arrangement available, Mon-Fri**

Essential Responsibilities:

Establish adequate controls to ensure that gross patient service revenue is billed to third party carriers, government programs, and patients timely and accurately.

Set, monitor, and report on key metrics such as cash collections, days outstanding, unbilled, denials, etc. Review, recommend and implement changes where appropriate.

Responsible for setting, tracking and maintenance of Patient Financial Services departmental budgets. Plans with Finance on equipment purchases and lease arrangements.

Manages workflow and modifies processes as needed to address gaps in technology. Collaborates with IS staff at all levels to develop solutions for problems that impede workflow and cash flow.

Management of staff at multiple levels from manager to clerical. Provides direction to management and supervisory staff to ensure that goals are met relative to unit performance. Employee evaluations are completed timely and fairly

Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: 11-20

Has full responsibility for planning, monitoring and managing budgets for multiple departments.

Required Qualifications:

Bachelor's degree in Business, Health Adm., Finance or other related field required. Master's degree in Business, Health Adm., Finance or other related field preferred.

5-8 years related work experience required in Revenue Cycle and Hospital Billing Experience and 3-5 years supervisory/management experience required

15 years of previous experience in Revenue Cycle Management may be substituted for degree and work experience requirement noted above.

Knowledge of healthcare regulations related to revenue cycle required.

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

Knowledge of Meditech billing system and familiarity with Massachusetts payers is preferred.

Competencies:

Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.

Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.

Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.

Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.

Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

FLSA Status:

Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled