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1 Geek Squad Advanced Repair Agent Job in Sun, CA

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BEST BUY CO., INC.
Sun, CA | Full Time
$65k-82k (estimate)
0 Months Ago
Geek Squad Advanced Repair Agent
$65k-82k (estimate)
Full Time | Retail 0 Months Ago
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BEST BUY CO., INC. is Hiring a Geek Squad Advanced Repair Agent Near Sun, CA

The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.

  • Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.

  • Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.

  • Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.

Basic Qualifications

  • 6 months experience diagnosing, troubleshooting, or repairing technology products

  • Experience actively using and learning about consumer electronics

  • Strong ability to prioritize and multi-task in a fast-paced environment

  • Ability to work a flexible schedule inclusive of holidays, nights and weekends

Auto Req. ID899900BR

Location Number 001790 Saint Johns FL Store

Address 4906 Town Center Pkwy Suite 200$15.00 - $21.21/hr

Pay Range $15.00 - $21.21/hr

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$65k-82k (estimate)

POST DATE

03/22/2023

EXPIRATION DATE

03/27/2023

WEBSITE

bestbuy.com

HEADQUARTERS

RICHFIELD, MN

SIZE

>50,000

FOUNDED

1966

TYPE

Public

CEO

CORIE S BARRY

REVENUE

$10B - $50B

INDUSTRY

Retail

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Best Buy owns and operates a chain of retail stores that offers consumer electronics and appliances.

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