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The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.
Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
Basic Qualifications
6 months experience diagnosing, troubleshooting, or repairing technology products
Experience actively using and learning about consumer electronics
Strong ability to prioritize and multi-task in a fast-paced environment
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Auto Req. ID899900BR
Location Number 001790 Saint Johns FL Store
Address 4906 Town Center Pkwy Suite 200$15.00 - $21.21/hr
Pay Range $15.00 - $21.21/hr
Full Time
Retail
$65k-82k (estimate)
03/22/2023
03/27/2023
bestbuy.com
RICHFIELD, MN
>50,000
1966
Public
CORIE S BARRY
$10B - $50B
Retail
Best Buy owns and operates a chain of retail stores that offers consumer electronics and appliances.
The job skills required for Geek Squad Advanced Repair Agent include Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Geek Squad Advanced Repair Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Geek Squad Advanced Repair Agent. Select any job title you are interested in and start to search job requirements.