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Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60 operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.
Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.
With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.
Berkley Technology Services: Right Team, Right Technology, Simple and Secure.
The Support Analyst I is responsible for providing day-to-day technical support to customers for a range of hardware and software related systems. They are responsible for resolving and/or escalating complex and unique technical incidents as well as fulfilling service requests within specified SLA’s. They will respond to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. They provide effective and timely resolution of users’ problems, queries or complaints. Their daily responsibilities also encompass desktop and laptop imaging, desktop and laptop inventory management, mobile device setup and support (including smartphones and tablets), documentation development and customer facing FAQ guidelines, report generation of daily incident, requests, telephony and associated survey responses. They are also responsible for outage tasks such as the coordination of widespread severe incident remediation activities. They will cross- train other team members and take on a leadership role in various projects.
Behavioral Skill Competencies:
The Company is an equal employment opportunity employer.
Other
Wholesale
$90k-113k (estimate)
09/15/2022
04/04/2024
goberkley.com
BENTONVILLE, AR
50 - 100
2012
ERIC BERKLEY
<$5M
Wholesale
Founded in late 2012 with an entrepreneurial family spirit, we have grown into an experienced, exciting and fast-moving company. We have evolved from Eric and Jeff strategizing and calling potential customers in a home office, into a strategic advisor helping our customers sell more product online and in store. Our teams deep knowledge of Amazon and Retail allow us to provide strategic and scalable solutions to help your business succeed. We also design and manufacture packaging and run our own warehouse logistics operations with a national footprint. We have fun bringing your brand into the h...ands of consumers. We have the experience and expertise; we know how to successfully navigate the e-Commerce and Retail eco-systems.
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The job skills required for Support Analyst I include Technical Support, Troubleshooting, Customer Service, Problem Solving, Networking, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Analyst I positions, which can be used as a reference in future career path planning. As a Support Analyst I, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Analyst I. You can explore the career advancement for a Support Analyst I below and select your interested title to get hiring information.
If you are interested in becoming a Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Analyst job description and responsibilities
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
04/03/2022: Minneapolis, MN
Support analysts often communicate directly with consumers.
04/07/2022: Binghamton, NY
The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
03/20/2022: Rock Hill, SC
These support analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
03/17/2022: Long Beach, CA
Perform System Testing and Updates Finally, support analysts conduct periodic system tests and deploy updates to applications, servers, and hardware.
04/11/2022: Charleston, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Analyst jobs
Depending on the organization, formal titles for this job may be “service desk support analyst” or “help desk support analyst” or simply service/help desk support.
02/25/2022: New Bedford, MA
Most entry-level support analyst positions require at least a bachelor’s degree.
04/24/2022: Youngstown, OH
Use clear language without jargon.
03/28/2022: Winston Salem, NC
Gain experience and apply to higher roles.
03/29/2022: Bakersfield, CA
At least 2 years previous experience within a system support role and function.
03/25/2022: Stamford, CT
Step 3: View the best colleges and universities for Support Analyst.