Reports To: Director of Technology

Position Type: Full-Time, Non-exempt

Bentley School is a K-12 co-educational, independent day school located on two campuses in Oakland (K-8) and Lafayette (9-12), California. Founded in 1920, Bentley School's legacy of excellence in teaching and learning maximizes student success in college and throughout their lives. Bentley is an inclusive community that shares a vision of academic achievement, balance, and the cultivation of character.

The Technology Support Specialist will act as the first line of contact to our faculty, staff, students, and parents when they need help with our technology. The ideal candidate has a strong grasp of IT fundamentals, possesses advanced troubleshooting skills, maintains a warm and friendly service-oriented personality in any situation, has a “can-do” approach, is able to familiarize themselves with new technology quickly, and always leaves members of our community feeling supported with their technology needs.

The Technology Support Specialist may be primarily based at one of our two campus locations, though their duties may occasionally require them to assist at the other campus.

Responsibilities (including, but not limited to):

• Responding to and monitoring all Help Desk requests in a positive, encouraging, and clear manner.
• Providing end-user support for software, hardware, printers, fax machines, iPads, Chromebooks, projectors, display devices, and telecommunication systems for faculty and staff.
• Knowledge of iOS/iPadOS, ChromeOS, and Google Workspace administration.
• Management of users in database systems, including Google Workspace (e.g., creating new users, suspending departing users, managing distribution groups, etc.).
• Supporting 1:1 iPad Program in grades K-2, Chromebook Program in grades 3-5 and Middle School and BYOD management in the Upper School.
• Troubleshooting all classroom hardware and software failures as needed.
• Tracking inventory of hardware, licenses, and other assets including maintaining complete, accurate and appropriate documentation.
• Updating software and any general maintenance needs for faculty devices over the summer.
• Supporting all teacher technology-related professional development through direction from the Division Directors.
• Responding to Learning Management, Student Information System and Financial System requests.
• Training new faculty and staff on schoolwide systems and programs.
• Participating in and supporting events for the school, after school and weekends, as needed.
• Providing technology support for audio/video presentations as requested by faculty and administrators.
• Completing internal documentation related to service (i.e. how to fix a problem), warranty tracking, inventory maintenance, and repair history.
• Checking all peripheral devices for proper maintenance (wear and tear, battery life)
• Under direction from the supervisor, contacting vendors for technical support and parts procurement both electronically and by telephone.
• Supporting Registrar in the onboarding of new faculty, staff, students, families.
• Maintaining and updating phone systems, extensions, and records.
• Other duties as assigned

Preferred Qualifications:

• Minimum two years of technical support experience required, ideally at an educational institution.
• Bachelor’s degree in a technology related field, preferred
• Experience supporting IT operations, including: hardware deployment, imaging, backup, recovery, device management, printing, network, and security
• Three years or more experience supporting and troubleshooting Apple Macbooks, Apple iPads, Windows client computers, network printers, and client peripherals
• Two years or more experience managing and administering an Apple School Manager
• Two years or more experience managing and administering Office365 and Google Workspace accounts
• Previous experience administering and troubleshooting VoIP and video surveillance technologies preferred
• Familiarity with Blackbaud (OnCampus, OnMessage, OnRecord, Core, Raiser’s Edge, Financial Edge), Canvas, and Google Workspace.
• Must be able to effectively and independently research any software or hardware issue online to provide troubleshooting help.
• Must be able to acquire and retain new technical knowledge through self-guided learning or training from co-workers.
• Must have a warm, friendly, and service-oriented personality with a strong desire to help people succeed with technology.
• Must have excellent customer service skills with ability to quickly identify users’ needs, keep them calm under stress, and effectively handle different personality types.
• Must be able to develop and foster positive working relationships with members of the school community.
• Must have a collaborative nature, strong interpersonal skills, a willingness to be flexible, and a sense of humor.
• Must be able to patiently and competently train users on new or existing technology.
• Must have strong attention to detail, ability to multitask, and ability to effectively prioritize conflicting needs.
• Must have excellent verbal and written communication skills.

Requirements:

Bentley School requires all community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters.

Bentley School is an equal opportunity employer and seeks rich diversity among faculty and administration. The School offers competitive compensation and benefits. Bentley is a growth-oriented school which is reflected in our commitment to providing ample funds to support the professional development of our faculty.

Pay Range:

Bentley uses a competitive salary scale, which takes into account experience, education, and skill level. The salary for this position ranges from $73,840 - $94,474 ($35.50 - $45.42 per hour)

How to Apply:

Please submit a letter of interest and a CV/resume. A list with the names and contact information of three (3) professional references should also be included. No phone calls, please.

First review of candidates will occur the week of April 17, 2023