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Job Description

Benjamin Franklin Plumbing is seeking a Dispatcher. The dispatcher schedules technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management.   

Responsibilities: 
  • Maintain the service technician schedules and dispatch technicians as service calls are completed. 
  • Schedule technicians return trips with customers to complete jobs after arrival of parts. 
  • Maintain on call schedule for service technician and after-hours service procedures. 
  • Enter service calls, schedule calls, and generates call debriefing with technicians daily. 
  • Maintain customer database, ensuring complete, accurate, and updated entry of information. 
  • Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries. 
  • Respond to service technician requests both by radio and phone. 
  • Follow up and schedule preventative maintenance service appointments. 
  • Review completes service work orders for accuracy. 
  • Prepares invoices and timecards for processing. 
  • Coordinates fleet preventative maintenance appointments and maintains organized records for all Colorado fleet working directly with the Operations Manager.  
  • Assists safety manager with maintaining all safety documents and training rosters. 
  • Participate in all company sponsored training classes. 
  • Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently. 
Qualifications: 
  • HS diploma or GED 
  • Excellent communication and listening skills 
  • Following all safety policies and procedures 
  • Maintaining a courteous demeanor with all customers and associates  
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. If you have a great attitude and a strong work ethic and are someone who takes pride in the work you do, then we want to hear from you! 
 
Benjamin Franklin Plumbing is an Equal Opportunity Employer.  

Skills for Dispatcher

The job skills required for Dispatcher include Plumbing, Listening etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.

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Career Path for Dispatcher

The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.

How to Become a Dispatcher

If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.

Step 1 Understand the job description and responsibilities of a Dispatcher

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Step 2 Knowing the best tips for becoming a Dispatcher can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Dispatcher jobs
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Step 3 View the best colleges and universities for Dispatcher

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