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Benchmark Manchester Village, LLC
Golf, VT | Full Time
$41k-64k (estimate)
6 Months Ago
Director of Rooms
$41k-64k (estimate)
Full Time 6 Months Ago
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Benchmark Manchester Village, LLC is Hiring a Remote Director of Rooms

Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your needs Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn’t love to get away) Paid Time Off Employee Assistance Program (We are here to support you) Employee family events (bring the kids!) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more, please inquire for more details We are looking for a highly motivated, customer focused leader to join our leadership team as Director of Rooms. Here are some of the great benefits we offer: • Competitive Pay! • Employee Referral Bonus • Employee / Friends and Family Discounts to stays at our Pyramid Hospitality Hotel/Resorts • Access to 24/7 Wellness Programs for employees and family members • On-site fitness opportunities • Employee meal program What you will have an opportunity to do: We are looking for a highly motivated, customer focused leader to join our leadership team as Director of Rooms. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. In collaboration with the General Manager, the Director of Rooms will lead the Rooms Operations team (Front Desk, Bell Services, Concierge, Housekeeping, and Reservations) to provide exceptional service to our guests. This person will maintains established quality standards, lead the training efforts to influence the company culture and the drive to maintain service standards. This position is a member of the Executive Committee, and has influence of long range goals and planning. If you have experience leading a successful Rooms Operations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: You will oversee the Rooms operations to lead the team in helping guests discover their “Wanderlust” experience You will be the leader of the Service Culture You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. You will develop and mentor a leadership team You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates. You will lead the team to ensure revenue maximization and accurate forecasting of occupancy. Participates in Revenue Optimization Committee (ROC) meetings You will Participate as a member of the Executive Committee You will lead by example to ensure all guest interactions are handled in a professional manner. Provide exceptional customer service by being engaging and taking sincere interest Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Works closely with the hotel teams to communicate and coordinate the day Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information What are we looking for? Someone with 5 years experience leading a Rooms Operations team in a service focused hotel or resort environment Someone available to work a flexible schedule to include nights, weekends and holidays Someone with a college degree with a focus on Hospitality or Business Someone with a strong desire to make an impact on other people Someone with an outgoing and engaging personality Someone with strong Computer skills, and experience with PMS systems Someone with excellent verbal and written communication skills Someone with the ability to work in a fast-paced setting Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. BENCHMARK® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence.

Job Summary

JOB TYPE

Full Time

SALARY

$41k-64k (estimate)

POST DATE

09/21/2022

EXPIRATION DATE

04/25/2023

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