Title - Service & Technical Support Manager

Company Description

Trime was founded many years ago in Suburban Milan, Italy. We manufacture and distribute our products to equipment rental companies and construction equipment dealers globally including USA, Australia (Asia Pacific), Italy, Great Britain/Northern Ireland, Netherlands, and other strategic locations worldwide. Our staff has collectively 100’s of years of experience in designing, manufacturing, renting, and selling construction equipment including but not limited to:

• General and Specialty LED Lighting Solutions
• Hybrid Construction Equipment
• Low/No Carb products
• Fuel Transport Cubes
• Portable Security Systems
• Dewatering Pumps
• Parts and other consumables

Our company is built on “best in the industry” service and support and high quality, reliable products designed based on customer needs.

Compensation

We offer a competitive compensation package including health, dental and vision insurance, matching 401K, annual incentive - commensurate with experience. EOE

Job Description

We are looking for a proactive, progressive person to lead our company from a product support and product training perspective. This person should be a self-starter, self-motivated, enthusiastic, proactive, and outgoing with the ability to build long-term relationships with our customers, potential customers and staff members. An ideal candidate will have a background in Product Training and/or Product Support.

Duties include but are not limited to:

• Lead all technical support work
• Develop product sales training
• Train current staff and customers
• Assist in product technical support
• Product troubleshooting
• Develop service and technical support training
• Assist in developing competitive product support comparisons
• Assist in the development and enhancement of product manuals
• Assist in the management of any online support materials including online procurement portals
• Others to be assigned

Minimum Job Requirements

• Valid driver’s license
• Access to reliable transportation
• Associate degree
• Must be proficient in Microsoft Word, Excel and Outlook with solid IT skills.
• Effective written and oral communication skills
• 2-5 year’s experience in a similar role
• Well developed analytical and problem-solving skills