Beekeeper is a fast growing SaaS company that is disrupting the way 2 billion people working “out in the field” communicate within their companies. Are you eager to shape the future of traditional industries like hospitality, retail, manufacturing or transportation using the latest mobile technology? 

We are looking for the most talented and passionate individuals that love to work in demanding and international environments. Our business team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS start-up. We aim to constantly improve our processes to grow at a fast pace.

As a Customer Success Manager, you will own and manage a portfolio of customers and be responsible for their overall success.

Your Responsibilities

• Interact with customers of all levels (VPs and Directors) through multiple channels (emails, chats, calls, and in-person meetings)
• Dedicated portfolio manager of strategic, high-growth accounts post implementation. 
• Provide coaching and best practices to improve the adoption of Beekeeper and expand usage into new features
• Collaborate closely with Key Account Managers to identify expansion opportunities and growth within your customer portfolio
• Identify both value and revenue growth opportunities for clients
• Deliver quarterly business reviews and reports to align with customer’s business objectives
• Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations
• Contribute to the overall improvement of internal processes
• Be the voice of the customer

What we look for in you

• Minimum of 3-5 years of relevant work experience with customers
• Working experience in a SaaS company
• Proven ability to expand accounts
• Proven ability to work with product & train customers on a product
• Previous project management work
• Positive attitude and passionate about customer success
• Comfortable working multiple projects simultaneously
• Proven effectiveness with difficult customer situations and expectation management
• Strong written / verbal communication and in-person presentation skills

Bonus Points

• Background in Internal Communication or HR
• Technical understanding of HR SaaS landscape
• Technical knowledge of APIs, various data PII infrastructures, compliance standards, etc.
• Experience in conducting in-person or online workshops
• Fluent in Spanish

What we offer

• A competitive base salary.
• A great career trajectory.
• An amazing team with 20 nationalities
• Eager to learn?! We have a Personal Learning & Development Budget to help you develop all the skills you need to succeed. 
• Phone & Home Internet reimbursement every month. 
• 100% Medical, Vision, and Dental for most plans plus (or ) 50% coverage for spouse, dependents or domestic partners
• 401(k) Retirement plan with employer matching
• Fitness & wellness cost reimbursement
• Access to Udemy platform 
• Unlimited Paid Time-Off (Upon Manager’s Approval)
• 14 weeks paid maternity leave and 8 Weeks paid parental leave
• Laptop for work purposes.
• Budget for setting up your Home-Office. 
• Access to WeWork office locations.
• Oh and don’t forget about our Beekeeper Stock options!

*For Colorado residents: The base salary range for this position’s level is between $78,000 and $90,000.

*For New York and California residents: The base salary range for this position’s level is between $82,000 and $108,000.

Our total compensation consists of base salary (depending on education, experience, knowledge, skills, equity with other team members, and alignment with market data), stock options plus several additional benefit coverage including learning and development fund, Home Office Set-up reimbursement and the rest of the benefits you can see here.

Who we are

Beekeeper believes in the potential of every single employee. That’s why we’ve built the essential platform for frontline workers. We help organisations digitally enable their frontline, to boost productivity, quality and safety, and be more agile.

At Beekeeper, we celebrate diversity! All qualified applications will receive consideration for employment regardless of race, colour, ancestry, religion, nationality, sexual orientation, age, citizenship, marital status, disability or gender identity.