Have you ever wondered what tools frontline workers like manufacturing, construction or hospitality employees use to work efficiently? Remember pin boards or paper processes? That is history!

Beekeeper’s platform is the beating heart for frontline businesses, as it combines all great features to make the frontline workforce successful and engaged.

We are transforming the way frontline businesses work. Do you want to join the mission?

As a Customer Success Manager, you will guide, inspire and challenge our North American customers during the implementation and rollout of Beekeeper. By effectively delivering first value, you will be laying the foundation for the long term success of our customers and Beekeeper.

Your Responsibilities

• Partner with customers to understand their strategic goals, priorities, and desired business outcomes
• Interact and engage with customers on all levels (incl. VPs and Directors), including different personas (Comms, HR, IT, Operations, Frontline) 
• Consult your customers on change- and project management
• Run onsite and online workshops connecting frontline-, desk worker- and management stakeholders
• Conduct product trainings and help your customers to identify/define their use cases and app structure
• Share best practice and inspire your customers to set up a successful implementation- and rollout plan
• Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations
• Drive product usage, adoption and deliver value, meeting or exceeding customers' objectives 

What we look for in you

• Minimum of 3-5 years of relevant work experience, thereof one or more years of B2B experience working in Customer Success, Consulting, Project Management or Account Management in a Software as a Service context (SaaS)
• Experience in change- and project management
• Proficiency in English (spoken and written)
• Strong relationship skills, supported by strategic consulting skills and technical curiosity
• Ability to manage and prioritize an onboarding customer portfolio with several customers in different stages at the same time, effectively balancing competing priorities 
• Building trust in complex organizational structures, communicating effectively to a broad range of stakeholders
• Proven effectiveness in handling difficult customer situations and managing expectations 
• Demonstrated ability to develop solutions in a structured and efficient manner
• Excellent written / verbal communication- and in-person presentation skills, including the moderation of workshops
• Driven, passionate, motivating, open, flexible, pragmatic and empathic personality

Bonus Points

• Proficiency in Spanish (written and spoken)
• Working experience in a SaaS company
• Technical understanding of SaaS landscape
• Basic technical understanding of integrations / APIs
• Experience in conducting in-person or online workshops

What we offer you

• A competitive salary.
• A great career trajectory.
• An amazing team with 20 nationalities.
• Eager to learn?! We have a Personal Learning & Development Budget to help you develop all the skills you need to succeed. 
• Phone & Home Internet reimbursement every month. 
• Unlimited Paid Time Off (PTO)
• 100% Medical, Vision, and Dental for most plans plus (or ) 50% coverage for spouse, dependents or domestic partners
• 401(k) Retirement plan with employer matching
• Fitness & wellness cost reimbursement up to 50 USD/month
• 14 weeks paid maternity leave 
• Paternity Leave: 8 weeks of full pay (in combination with state offering)
• Laptop for work purposes.
• Budget for setting up your Home-Office. 
• Oh and don’t forget about our Beekeeper Stock options!

*For Colorado residents: The base range for this position’s level is between $75,000 and $100,000. Our total compensation consists of base salary (depending on education, experience, knowledge, skills, equity with other team members, and alignment with market data), stock options plus several additional benefit coverage including learning and development fund, Home Office Set-up reimbursement and the rest of the benefits you can see here.

Who we are

Beekeeper believes in the potential of every single employee. That’s why we’ve built the essential platform for frontline workers. We help organisations digitally enable their frontline, to boost productivity, quality and safety, and be more agile.

We are based in Zurich and in Krakow, but we offer WeWork office spaces for Berlin and North America. These locations support companies in more than 150 countries.

At Beekeeper, we celebrate diversity! All qualified applications will receive consideration for employment regardless of race, colour, ancestry, religion, nationality, sexual orientation, age, citizenship, marital status, disability or gender identity.