The receptionist is responsible for greeting and assisting visitors, vendors, residents and others. Answering phones and taking messages in a professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
- Provides assistance, guidance and direction to visitors and vendors. Ascertains the nature of their business; assists and/or directs visitors and patients to various locations in the facility when appropriate. Calls for security when necessary.
- Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Maintains log of items received; delivers or arranges for the delivery of items to residents and appropriate personnel.
- Maintains directory and files on active and discharged residents, their location, resident status, and other pertinent information according to established procedure.
- Directs inquiries regarding resident condition to appropriate personnel.
- Assists in care and maintenance of department equipment and supplies.
- Participates in educational programs and in-service meetings.
- Attends meetings as required.
- Performs other related duties as assigned or requested.
ESSENTIAL KNOWLEDGE & SKILLS:
Education: High School Diploma or equivalent.
Work Experience: One year experience as a receptionist and preferably in a healthcare environment.
Freedom from illegal use of drugs, and freedom from use and effects of use of drugs and alcohol in the workplace.
Persons who have been found guilty by a court of law of abusing, neglecting or mistreating
individuals in a health care related setting are ineligible for employment in this position.
Specialized Knowledge & Skills:
- Working knowledge of facility record keeping policies and procedures and ability to apply knowledge to job tasks.
- Sufficient interpersonal skills and maturity to communicate effectively with professional staff, direct care staff, physicians, consultants, residents, visitors and others in person and on the telephone.
- Ability to establish appropriate priorities for receiving, recording, relaying and acting on information and to maintain organization of all clinical and administrative records.
- Carries out all duties in accordance with the facility mission and philosophy.
- Demonstrates knowledge of and respect for the rights, dignity and individuality of each resident in all interactions.
- Able to understand and to follow written and verbal directions. Able to effectively communicate with staff members and residents through verbal and/or written means.
- Knowledge of emergency and disaster procedures of facility. Able to locate nearest exit, to understand and respond to written or oral nature in case of emergency.
- Sufficient mobility and strength to move freely through the building, to assure resident safety at all times and to assist, transfer or otherwise move residents of facility out of danger incase of emergency.
- Demonstrates respect for co-workers and responds to needs of resident by complying with facility policies on attendance and punctuality and dress code. Able to arrive and to begin work on time and to report for duty as scheduled on all shifts, weekends and holidays.
- Working knowledge and ability to comply with facility policies and procedures for workplace safety including infection control procedures, application of universal precautions for blood borne pathogens, use of personal protective equipment and handling of hazardous materials. Demonstrates ability to prioritize tasks/responsibilities and complete duties/projects within allotted time.
- Shows evidence of strong organizational, verbal, and written communication skills.
- Able to respond to change productively and to handle additional tasks/projects as assigned.
- Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing specific current risk of substantial harm to health and safety to self and others.
- May not associate with union and/or union activities.
PHYSICAL, PSYCHOLOGICAL AND ERGONOMIC REQUIREMENTS:
- Successful performance of essential functions can best be achieved through consistent application of current knowledge, use of good judgment, common sense, ability to establish and carry out priorities, effective use of interpersonal skills and ongoing communication with residents, staff, families, interdisciplinary team members, and government officials, including state surveyors and ombudsmen.
- This job cannot be performed without exposure to the stresses associated with an intimate, 24 hour residential care environment that delivers care and services primarily to disabled and cognitively impaired residents. Examples of these stresses include, but are not limited to: shift rotation, weekend and holiday duty, unusual or impaired behavior by residents, family reactions to having a loved one in the nursing home, death and dying, oversight of state surveyors, ombudsmen and federal officials, presence of consultants and attorneys, and variable involvement of medical staff.
- Essential functions are carried out in a variety of positions including standing and sitting. To meet residents' needs, virtually all positions require the ability to move freely through the building. Stooping, bending, lifting and carrying, as well as other physical demands may be required as described in the Essential Physical Demands of this position.