The Beautycounter Account Executive Team is an elite group of Beautycounter Associates responsible for providing best-in-class customer service and account management to Beautycounter’s top Consultant leaders, Managing Directors and other high-level Consultants and Customers as needed by the business. Due to their Beautycounter knowledge, tenure, professionalism, and commitment to offering premier service, the Account Executive Team handles high-level inquiries such as incentives, attribution, compensation, volume adjustments, trending tech and product issues and other Consultant facing programs that affect our leaders and Consultants of all levels.

The ideal candidate for the Account Executive(AE) position possesses excellent listening, problem solving, analytical, verbal and written communication skills and is proactive in learning about Beautycounter, its mission/cause, policies and the Direct Retail business model. The relationships built between this group of professional customer service partners and our Consultant leadership puts the AE Team on the front lines of the business and in the seat of providing timely and business critical action.

In This Role You Will:

• Develop deep knowledge of our Beautycounter policy and procedures, and willing to enforce them with confidence
• Help develop and follow necessary cross-functional training between the AE team and our Counter Support Associates, creating consistency, confidence, and community
• Develop a strong understanding of our Consultant compensation plan, and able to work 1:1 with leaders on its calculations and how to maximize their income if needed
• Provide feedback to CX leadership team to help communicate and solve issues that arise within our field of leaders, and a willingness to present this feedback to bring about change
• Provide consistent and timely communications to all Managing Directors and AE accounts, utilizing phone, email, chat, text and Daily Announcements
• Identify key areas of improvement for our field of Consultants and provide immediate feedback to the CX team and cross functional partners such as tech and reporting needs
• Ability to speak up as a subject matter expert when representing the CX team and the Consultant when working with our cross functional partners, keeping the Consultant at the center of each conversation
• Work closely alongside the Sr. AE Team serving high level and escalated inquiries including but not limited to: Director inquiries, attribution, commissions, fraud, compliance Issues, account updates(EIN/SSN), volume adjustments, promotions/ incentives, trending tech and product issues and other Consultant facing programs that affect our leaders and Consultants of all levels
• Ability to take on stretch work outside of day-to-day responsibilities in service of CX teammates and/or our 3^rd party call center associates whenever needed such as additional accounts, special projects, audits and data pulls
• Assist with special projects as needed by the Sr. Director of Customer Experience including but not limited to: taking on supplemental contact workload from our 3^rd party call center when needed, research and solve customer experience journey mapping topics, special inquiries, cross-collaborative HQ projects, necessary task forces, etc.
• Support the vision, strategy and objectives of the Account Executive program
• Act as a partner and mentor to our 3^rd party call center associates, assisting in collaborative training and always setting the example of professionalism and high service standards

Qualifications:

• Beautycounter Customer Care experience and business model understanding is ideal
• 3 years Call Center and/or Customer Care and sales experience is ideal
• Retail e-commerce / Direct Selling industry experience and knowledge strongly desired, but not required
• Strong analytical and critical thinking skills
• Strong communication skills, interpersonal and organizational skills to manage various channels of communications, including live conversations, chats and emails.
• Must be very detail oriented and possess excellent time management skills
• Outstanding problem-solving skills and patience
• Ability to work well in a team environment, be creative and self-motivated
• Must lead by example, strive for excellence and have a willingness to learn
• Positive, sincere, patient, and adaptable
• Must be available to work additional hours as needed (including weekends and holidays)

Pay: $48,000 - $67,000 for work locations in the United States, with individual pay determined by several factors including, but not limited to, job-related skills, experience, education, and training. Salary ranges are determined in good faith by role, level, and location. As a remote-eligible job, salary ranges for specific locations will be provided upon request.