Front Desk - Evening Receptionist

Available Shifts: Part Time 4p- 8p, covers everyother weekday and everyother weekend

WORK EXPERIENCE REQUIREMENTS

Experience: At least (1) year experience working with a multi-phone system. Preferably in a nursing home setting. Must be very pleasant and professional.

Receptionist Responsibilities:

· Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service

· Provides assistance and guidance to visitors, directing them to various locations.

· Ensure visitors are checking in and out of the building

· Get identification from agency, vendor visitors

· Answering phones for a multi-line phone system

· Answer, forward, and return calls in a timely manner

· Fielding calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc.

· Taking and dispatching emergency and non-emergency messages

· Remaining pleasant and professional with callers, and calm under pressure

· Working hand in hand with coworkers

· Check office voicemail, return calls and forward to other team members as necessary

· Entering resident demographics into Point Click Care

· Maintaining client account information

· Handling Protected Health Information

· Assist in the processing of AP invoices and payments including coding, filing, data entry

· Scan and store documents into document management systems or databases

· Respond to Vendor payment requests calls by sending information to Corporate Accounts Payable as applicable

· Distribute mail/package deliveries throughout office

· Monitor Roam Alert alarms and respond in accordance with policy and procedure.

· Ability to handle occasional pressure due to multiple calls, inquires, locating personnel, etc.

· Forwards medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident.

· Utilize the public address system and beepers in accordance with established procedures.

· Responds to emergency calls following established protocol.

· Communicate effectively during routine and emergency situations.

· Ensure that the lobby is maintained in an orderly and clean manner.

· Perform duties in a safe manner.

· Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors.

· Adhere to all aspects of Customer Service, some examples include the following:

· Working together, showing empathy, courteous communication, respect for others.

· Perform other related duties as required.

Receptionist Qualifications

· Consistent, professional dress and manner

· Excellent written and verbal communication skills

· Attention to detail

· Good time management skills

· Multitasking capability without compromising on quality

· Able to contribute positively as part of a team, assisting others as needed

· Strong history of customer service

EDUCATION REQUIREMENTS

High school diploma or GED