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Client Services Coordinator, Sr.

Atlanta, GA | Full Time
Expired

Job Description

Overview

The Client Services Coordinator (CSC) works closely with Account Managers to find merchandise that fits the expectations and goals of our clients with a focus on adding value services.  This includes sourcing products, helping to create product presentations, ensuring we are maximizing profitability through proper quoting, and following the project through delivery, resolving or raising the flag if issues identified.  CSC‘s are primarily non-client facing but given visibility to learn the cadence, brand strategy, and expectations of the service level we are known to provide. The Sr CSC brings expert knowledge of BDA systems and MS Office, efficiently creating documents and spreadsheets while maintaining processes in our fast paced environment.  The Sr CSC is at a level to suport our larger more demanding clients with over 40 orders or 700 lines per month.

Responsibilities

Responsibilities

  • Work with assigned account managers in driving BDA value and meeting customer needs.
  • Attend client meetings with the account manager to understand the client needs and the brand.
  • Create documents and paperwork management for sales proposals, correspondence and management reports.
  • Update and maintain orders through internal computer system.
  • Source products ideate based on differentiation strategy and client needs.
  • Project and order management from start to finish to meet deadlines.
  • Research, Create and maintain vendor relationships.
  • Negotiate prices to maximize profits.
  • Schedule and follow up on project deliverables and shipments to ensure deadlines.
  • Work as a team with sales, production, creative services, garment services, accounting, warehouse, et. al. to ensure timely delivery and customer satisfaction.
  • Maintain exceptional attendance and punctuality
  • Allow for flexibility and change within the growing department
  • Able to handle multiple responsibilities. Able to prioritize effectively.
  • Maintain High levels of professionalism when interacting with clients and BD&A employees.
  • Exhibit high levels of customer service to ensure smooth operations and customer satisfaction.
  • Other job duties and projects as assigned.

Qualifications

Experience

  • 1-2 years of experience in sales or sales support – ad specialty, merchandise industries.
  • Customer Service skills – proven ability to deal effectively with clients.
  • Proven ability to communicate clearly and effectively with both clients and vendors via verbal and written communications.
  • Expert knowledge of BDA CRM systems, Microsoft Office.
  • Proven efficiency at creating documents and spreadsheets.
  • Proven ability to learn and maintain processes while working in a fast-paced environment.
  • Demonstrated creativity in sourcing, presentations and ideating to business solutions.
  • Proven ability to support a BDA client account with minimum of $3M in revenue with over 40 orders or 700 lines per month.
  • Strong interpersonal and organizational skills.

Purchasing & Ordering Experience

  • Purchasing – Negotiation skills – price and deadlines
  • Marketing – Ability to help a client drive differentiation and brand value.
  • Order Processing - project management skills.
  • Multi-tasking – ability to produce goods utilizing one or more vendors.
  • Detail Oriented – Follow-up and tracking of orders to ensure project deliverables.

Company Overview

  • Website
  • Headquarters SONOMA, CA
  • Size 50 - 100
  • Founded 2010
  • Type
  • CEO JOHN BOHAN
  • Revenue $10M - $50M
  • Industry Business Services
  • About bda

Skills for Client Services Coordinator, Sr.

The job skills required for Client Services Coordinator, Sr. include client service, Customer Service, Presentation, detail oriented, Accounting, Punctuality etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Coordinator, Sr.. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Coordinator, Sr.. Select any job title you are interested in and start to search job requirements.

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Career Path for Client Services Coordinator, Sr.

The following is the career advancement route for Client Services Coordinator, Sr. positions, which can be used as a reference in future career path planning. As a Client Services Coordinator, Sr., it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Coordinator, Sr.. You can explore the career advancement for a Client Services Coordinator, Sr. below and select your interested title to get hiring information.