The Desktop Engineer will provide Tier 3 support with a primary focus on the development/implementation of Windows Desktop Images and management of Virtual Desktop Infrastructure. Staff will be expected to provide professional customer-focused support while solving complex technical issues, collaborate with others as well as work independently, provide status reports to Team Leadership, and must be able to work multiple projects in a dynamic environment.
Location: Arlington, VA
General Requirements
• Active Top-Secret clearance with SCI eligibility.
• Obtain DHS Suitability prior to starting employment.
• Work a fixed shift schedule with some flexibility for night/weekend work.
• Excellent communication skills, strong attention to detail, ability to work multiple projects in a dynamic environment

Technical Experience
• 3 – 5 years of experience engineering Desktop Management Solutions: SCCM/MDT (Windows OS Image Development), Virtual Desktop Management (VMware/Citrix)
• Advanced Knowledge of Active Directory, Windows Registry, DCHP Scopes, DNS Records, Print Queues, Group Policy, WSUS Patch Management
• VDI Administration: Master Images, Managing Sessions, User Profiles, App Volumes
• Research/Design Desktop Management Solutions, Troubleshoot Issues with COTs
• Liaison between SME/Technical Teams, Manage Projects: Updates/Changes
• Resolve all Tier 2 escalated requests, Train/Mentor junior staff
Desired Skills
• Azure AD, AWS Workspaces, Software Packaging, PowerShell Scripting, SailPoint Administration
• VMware Horizon Infrastructure: Managing Images, DEM Profiler, App Volumes, SDDC
Required Education and Years of Experience:
• Bachelor's Degree with 5 years of experience OR 13 years of applicable experience may be substituted for a degree.

Company Overview 

Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), Big Data Management, Program Management, and more for Federal, State, and Local agencies. We are appraised at CMMI Level 3 and ISO 9001:2015, 20000:2018, and 27001:2013 certified and registered promising highest quality to all of our clients.

Benefits

Extremely competitive salary 
95% employer paid for employee medical, dental, & vison coverages 
100% employer paid for employee life, STD & LTD disability coverages 
401k with company match and profit sharing 
Flexible Spending Account (FSA) for dependent & health care 
11 standard holidays & 3 weeks of annual leave