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Call Center Manager
$72k-99k (estimate)
Full Time 4 Months Ago
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BCI Acrylic Independent Dealers is Hiring a Call Center Manager Near Phoenix, AZ

Confirmation Call Center Manager
Creating a fresh solution to bath remodeling, Apex Windows and Bath offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
America’s number one growing acrylic bath company, we are looking to hire an experienced Confirmation Call Center Manager preferably in home improvement in our Temp, Arizona office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:

  • Schedule and confirm appointments
  • Hire, train and manage Call Center Representatives
  • Answer inbound calls and make outbound calls
  • Customer Service
  • Manage sales reps schedules
  • Achieve weekly and monthly quotas

We have an excellent compensation package for this position that includes a salary and bonus opportunities.

Benefits:

  • Medical, Dental, Vision
  • Paid Vacation
  • Paid Sick Time
  • Professional Development

Job Summary

JOB TYPE

Full Time

SALARY

$72k-99k (estimate)

POST DATE

11/30/2022

EXPIRATION DATE

01/31/2023

Show more

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The following is the career advancement route for Call Center Manager positions, which can be used as a reference in future career path planning. As a Call Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager. You can explore the career advancement for a Call Center Manager below and select your interested title to get hiring information.

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$87k-113k (estimate)
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If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Manager job description and responsibilities

Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.

04/18/2022: Santa Ana, CA

Call center managers will be directly responsible for hiring, training and motivating call center representatives.

03/06/2022: Dayton, OH

Motivating and guiding team members on navigating difficult customer calls.

03/22/2022: Huntington, NY

Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.

03/17/2022: Cleveland, OH

They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.

04/12/2022: Nashville, TN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Manager jobs

Some call center managers can also work toward sales and team leadership certifications.

02/25/2022: Buffalo, NY

Educational requirements to become a call center manager vary by employer.

02/23/2022: Alamogordo, NM

Any call center manager will receive on-the-job training.

03/11/2022: Longview, TX

Be a social leader to foster optimism and promote culture change.

04/17/2022: Albany, NY

Focus on agent engagement and retention.

02/06/2022: Albany, GA

Step 3: View the best colleges and universities for Call Center Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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