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BCGDV
New York City, NY | Temporary
$68k-86k (estimate)
5 Months Ago
IT Specialist (Temporary)
BCGDV New York City, NY
$68k-86k (estimate)
Temporary 5 Months Ago
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BCGDV is Hiring an IT Specialist (Temporary) Near New York City, NY

Digital Ventures is now part of BCG X, home to the world’s best tech-build and design talent.

We are an ever-growing global team of the world’s most remarkable entrepreneurs, designers, engineers, venture architects, product experts and investors. Our ventures create a strategic advantage for the most important global companies.

Operations at BCGDV

Our Operations team is the internal force that drives our business forward. It’s where organizational insight meets operational excellence. From Human Resources and Information Technology to Marketing and Finance, they are a dedicated group of one-of-a-kind problem-solvers with a deep commitment to world-class business services.

The IT specialist's primary responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Venture Team Support and BCGDV priorities (local/regional/global). This includes, but is not limited to, user support, computer setup, maintenance and service, audio/visual, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at remote sites.

In this role you will:
  • Provide a high level of customer service while supporting venture teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, Macs (primarily), PCs, AV, smartphones, phone and voice mail systems, both in and outside the office
  • Manage local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs, both in the office and at remote site
  • Understand and effectively discuss services and software provided by IT Service
  • Assist in preparing and deploying Apple and PC laptops for staff, including configuration and imaging
  • Manage user accounts in Active Directory and across various SaaS tools.
  • Hardware and software asset tracking and inventory management
  • Coordinate the repair and maintenance of AV equipment, office printers, and computing equipment with outside vendors
  • Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
  • Communicate frequently with end users
  • Document and update technology related instructions/procedures/knowledge articles as required
  • Troubleshoot video conference and telecommunications systems
  • Maintain problem call history by recording calls in help desk tracking database; analyze call data to proactively identify improvement opportunities
  • Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management
You should have:
  • Post-secondary education in Technology or equivalent experience
  • Minimum of 2 years of experience in similar role
  • Experience in effectively communicating and presenting technical concepts to management, peer group and staff
  • Experience working with teams
  • Experience troubleshooting macOS, Windows 10, Microsoft Office Suite, Web browsers, VPN/network connectivity, Google G Suite environment, SaaS tools, Audio Visual equipment
  • Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area, including IT Toolbox and other internal BCG resources
  • Basic skills in the following areas: Mac/PC laptop hardware, software, telecommunications, mobile devices, and networking
  • Lifting/moving equipment is required
  • Some travel may be required
Additional desired competencies:
  • Knowledge of MDM solutions, Directory Services, and SSO a plus

Diversity & Inclusion at BCGDV

BCG Digital Ventures facilitates a sense of belonging where all employees, particularly those historically at the margins of society, can unapologetically bring authenticity to their work. Check out our commitments, progress and areas we are working on to bring our DEI vision to life.

To learn more, visit us at bcgdv.com 

Interested applicants may apply through the careers section of the website at https://www.bcgdv.com/. Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Candidates should be aware that BCG currently maintains a policy requiring all US & Canada based employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. BCG is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons where it is not an undue hardship to the company to do so as provided under applicable federal, state, provincial and local law.

Job Summary

JOB TYPE

Temporary

SALARY

$68k-86k (estimate)

POST DATE

10/06/2022

EXPIRATION DATE

12/22/2022

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The following is the career advancement route for IT Specialist (Temporary) positions, which can be used as a reference in future career path planning. As an IT Specialist (Temporary), it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Specialist (Temporary). You can explore the career advancement for an IT Specialist (Temporary) below and select your interested title to get hiring information.

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If you are interested in becoming an IT Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Specialist job description and responsibilities

IT Specialists can also do roles of software engineers, software developers, database administrators, system analysts, computer security technicians, and network analysts, among others.

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IT Specialists typically understand how computer hardware and software work together and understand advanced troubleshooting methods.

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An IT specialist generally provide their services for companies regarding software, hardware, and databases.

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An IT Specialist also offer support over the phone or through remote system support software.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Specialist jobs

Obtain Entry-Level Work (Timelines Vary).

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Pursue Vendor-Specific Certifications (Timelines Vary).

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Earn a Master’s Degree (Optional, Two Years).

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Accurately diagnose problems and deliver solutions, either through knowledge or research.

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Consider Earning a Master’s Degree.

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Step 3: View the best colleges and universities for IT Specialist.

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