SSS is seeking an IT Help Desk Support Employee shall assist in delivering the full range of IT services required to operate a Tier I helpdesk. Will be required to provide helpdesk support both locally and remotely. Must be able to image, support, maintain, troubleshoot, and manage Microsoft desktop environments in support of the English Language Training of Royal Saudi Air Force International Students. All work will be fully documented in incidents to included, but not limited to, root cause, analysis and resolution implemented. Shall provide installation technical support in troubleshooting and correcting problems associated with unclassified networks and computers. Shall provide installation and technical support, to include, but not limited to, mobile devices and printers. Duties include: • Map network drives, install peripherals using remote access such as print drivers, changing software settings, and other basic level IT work. • Experience working with Smart Boards or IT equipment in a learning or school environment. • Able to accomplish administrative work such as, but not limited to, new user check-ins. • Set up, maintain, troubleshoot, and repair PC’s, peripheral components, and standard software packages. • Install Commercial of the Shelf (COTS) and Government off the Shelf (GOTS) software including but not limited to, MS Windows 10, MS Office, VPN software and other hospital specific software (normally for MS Windows). • Provide functional use recommendations related to software, hardware and network. • Performs other duties as assigned or required. Requirements include: Some lifting up to 40 pounds may be required. Minimum certifications required are CompTIA A . CompTIA Security and a Microsoft Desktop certification (MCSA Win10, MCTS, MCDST) is preferred over A but not required. Must be a U.S. citizen and able to pass a government Tier III background investigation.