JOB SUMMARY

Responsible for optimizing group and transient rooms revenue through the development and implementation of effective inventory management and pricing strategies. Monitor all distribution channels to ensure effective selling. Analyze reports to understand future demand forecast and past trends and translate this information to set/adjust strategies leading to increased market share. Employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with hotel’s high standards of quality.

ESSENTIAL JOB FUNCTIONS 

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Directly managing online Rooms content in all websites that sell or market.
• Gathering, evaluating and analyzing statistical data with the intention of implementing revenue opportunities.
• Reviews and analyzes the hotel’s performance using various reports (Hotelligence, Saber, Synxis, IDeaS, OTA's, OPERA, STAR, Demand and Mix of Sales reports), and evaluates where changes can be made to achieve desired revenue.
• Optimizing RevPAR Performance for the hotel by establishing effective Transient and Group strategies based on thorough analysis of the market and competitive set
• Directly responsible for controlling room inventory, availability and overselling limits of the hotel on a daily basis in efforts to maximize hotel’s occupancy and revenue.
• Stays current on trends in revenue management field and exchange information with brand partners, and market managers.
• Monitor competitive set, market pricing and strategies and provide recommendations based on analysis of data
• Produce and distribute daily, weekly and monthly Revenue Management reports
• Maintain positive working relationships with Third Party Vendors

Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promote hotel’s marketing programs. Assign reservations based on guest preferences and availability.

Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.

Verify credit card authorizations for processing advance deposits.

Adheres to all company policies and procedures.

Follows safety and security procedures and rules.

Knows department fire prevention and emergency procedures.

Provides for a safe work environment by following all safety and security procedures and rules.

All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).

Perform other projects/duties as assigned by Director of Sales or General Manager.

• Proven ability to develop budgets and forecasts
• Experience in Group and Transient markets
• Excellent verbal and written English communication skills.
• In-Depth understanding of Microsoft products including Outlook, Excel, Word etc.
• Ability to analyze data and provide written analysis of STAR Reports, Hotelligence and Mix of Sales
• Experience with Revenue Management, Opera, Channel Management Systems, Delphi and other related systems or an ability to quickly learn and utilize these systems.
• Excellent time management skills with attention to detail and accuracy
• Ability to deal with all levels of management and staff in a professional manner.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.

• Requires sitting for long periods of time in a confined space and in close proximity to other employees to continuously perform essential functions.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Constant, talking, hearing, seeing and smiling.

Source: Hospitality Online