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Call Center Representative

Bartonville, IL | Full Time
2 Days Ago

Job Description

Call Center Representative

Perfect Choice / Bath Planet is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free. We were voted top bathroom remodeling company in the state this year. We also offer windows, siding, gutters, gutter protection, flooring, roofing, and deck remodels.

Perfect Choice Exteriors is looking for a Super Star Call Center representative for our Peoria, IL market and surrounding areas to join our winning team.  Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Jump on the board NOW as positions fill quickly! Earn money while making a positive impact that help homeowners improve their homes. 

General Purpose:

Customer Service skills is a must. Contact homeowners by telephone, set up qualified appointments for free consultations. 

We offer hourly plus commission. Hourly is 11-14 depending on interview and experience. Commission is an average of 1500-2000 monthly starting out.

We also have 2 vacation giveaways every year! Earn a chance to win a full paid trip! The location changes with each giveaway. 

 

Main Job Tasks and Responsibilities:

  • Deliver scripted pitch to the homeowners
  • Adjust scripted pitch to meet needs of specific homeowners
  • Handle homeowner's questions and objections
  • Obtain homeowners information including names and addresses phone numbers etc.
  • Receive appointments over the telephone
  • Input appointment details into the computer system
  • Input homeowners’ information and important details of conversation
  • Answer telephone calls from potential homeowners who are responding to advertisements
  • Contact homeowners to follow up on initial interaction
  • Update lead information and maintaining reports
  • Education and Experience:
  • Knowledge of sales and marketing principles and strategies
  • Relevant work experience in telemarketing, sales, marketing, or promotions
  • Product knowledge --Training provided
  • Proficiency in relevant computer applications
  • Follow up with customers you have set

Key Competencies:

  • Communication skills
  • Information gathering & management
  • Persuasiveness Adaptability
  • Initiative Tenacious
  • High energy level Self-Motivation
  • Industry best training
  • Ongoing Support
  • Advancement Opportunities

This is an in-office position at our location in Creve Couer IL. 

 

Full time hours are:

  • Monday-Thursday 10:15am-7:00pm.
  • Saturday 9:00am- 2:00pm.
  • Fridays, Sundays, & holidays off. Once a month we work Fridays to have one weekend off a month. On those days, our shift is 10:00am-3:00pm. 

 

Currently, we are not hiring any part-time employees.

 

If you have any questions, or want to speak with the hiring manager directly, call Maddy at (309) 863-5796.

Skills for Call Center Representative

The job skills required for Call Center Representative include Customer Service, Call center, Communication Skills, Computer Systems, Promotion,and Adaptability etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Call Center Representative

The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative II Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.

How to Become a Call Center Representative

If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.

Step 1 Understand the job description and responsibilities of a Call Center Representative

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Step 2 Knowing the best tips for becoming a Call Center Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Call Center Representative

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