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Bates Group
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Help Desk Technician II
Bates Group Portland, OR
Full Time | Building Construction 6 Months Ago
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Bates Group is Hiring a Help Desk Technician II Near Portland, OR

Who We Are

Bates Group has been a trusted partner in the financial services industry for 40 years. Our mission is to help clients resolve and prevent financial and reputational risks. We do that by providing analytical and industry expert consulting services. 

The Bates Group is committed to diversity in our people and practices, and we pride ourselves on recruiting, retaining, and developing high-quality people. We aspire to foster a culture of mutual respect and collaboration while at the same time being the preferred consulting firm for clients needing first-rate analytics and the industry’s expert knowledge.

Position Summary

The primary role of the Help Desk Technician II is to ensure the stability, efficiency, and security of the Bates Information Technology infrastructure. Reporting directly to the Sr Systems Administrator, this position is responsible for troubleshooting and resolving IT issues on end-user devices including workstations and mobile devices, installing and configuring software and hardware, employee onboarding/offboarding, and assisting with IT project implementation. Bates’ environment is heavily Microsoft Windows and Office 365; a successful candidate with have hands-on experience with both.

Bates Group is remote first, but the Help Desk II Technician will perform onsite support when necessary. Candidates should be located in the greater Portland, OR metro area.

Key Responsibilities

  • Provide desktop support and troubleshooting for end users both in-person and remotely
  • Manage Active Directory and Azure Active Directory Users and Groups
  • Migrate and upgrade non-supported, end-of-life, and near-end-of-life systems to supported platforms
  • Manage asset inventory and licenses
  • Employee onboarding/offboarding
  • Configure and deploy endpoint workstations and mobile devices
  • Manage and troubleshoot Mobile Device Management (Azure Endpoint Manager)
  • Analyze and respond to security threats (ex. risky sign-ins, Office 365 security alerts, phishing attempts, etc.)
  • Maintain and update documentation, manuals, and end-user technical guides
  • Identify and automate inefficient processes
  • Assist Sr Systems Administrator with vendor risk assessments and information technology audits (e.g. SOC2)
  • Assist Sr Systems Administrator with IT projects

Required Skills

  • Bachelor’s degree in Systems Engineering, Software Engineering, Information Technology, Computer Science, Business Administration, or other related fields
  • 2 yrs combined experience with Office 365, Azure Active Directory, Windows Server, Active Directory, Exchange Online, and GPO
  • 2 yrs experience with Windows 10
  • 2 yrs troubleshooting and resolving end-user IT desktop issues
  • 2 yrs experience with IT ticketing systems (Dynamics, ConnectWise, NetSuite, etc.)
  • 1 yrs experience with Remote Desktop, LogMeIn, or other Remote Access Software
  • 1 yrs experience with Mobile Device Management
  • 1 yrs supporting VPN, DNS, and web filters
  • 1 yrs experience with Hyper-V, vSphere, or other virtualization platforms
  • Strong analytical and troubleshooting skills
  • Reliable transportation and ability to come onsite to Bates Main Office in Portland, OR when necessary (1-2x per week or as needed)
  • Excellent internal and external customer service skills
  • Ability to lift up to 40lbs

Act in line with Bates’ core values: principled, accountable, connected to the client, independent, exhibits strong work ethic, provides quality services and products, values Bates’ employees, has fun, and values leadership

Desired Skills

  • Relevant Certifications (MCSA, MCSE, CompTIA, etc.)
  • Experience with Azure Endpoint Manager (formerly Intune)
  • Experience working in an Azure Hybrid Environment (AD Connect)
  • Experience with Microsoft Defender Security and Compliance
  • Experience with SharePoint Online
  • Experience with Microsoft Teams Admin and VoIP
  • Experience designing and implementing Conditional Access Policy, DLP, Sensitivity Labeling, and Data Retention Policies
  • Experience working with Fortinet products (FortiClient VPN, FortiGate, FortiNAC)
  • Experience with network infrastructure hardware (switches, firewalls, wireless access points, etc.)

Job Summary

JOB TYPE

Full Time

INDUSTRY

Building Construction

POST DATE

09/20/2022

EXPIRATION DATE

11/08/2022

WEBSITE

batesinc.com

HEADQUARTERS

BAINBRIDGE, GA

SIZE

100 - 200

FOUNDED

1962

CEO

STEVEN M LEE

REVENUE

$10M - $50M

INDUSTRY

Building Construction

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About Bates Group

Bates Inc is an arts and crafts company based out of 2128 NC-87, Reidsville, North Carolina, United States.

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The job skills required for Help Desk Technician II include Troubleshooting, Help Desk, Customer Service, Active Directory, Desktop Support, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician II. Select any job title you are interested in and start to search job requirements.

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