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4 Customer Service Team Lead Jobs in Rossford, OH

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Bass Pro Outdoor World LLC
Rossford, OH | Full Time
6 Months Ago
WENDY'S
Rossford, OH | Full Time
$24k-30k (estimate)
6 Days Ago
Panda Restaurant Group
Rossford, OH | Full Time
$32k-41k (estimate)
5 Days Ago
Home Depot
Rossford, OH | Full Time
$36k-45k (estimate)
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Customer Service Team Lead
Full Time 6 Months Ago
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Bass Pro Outdoor World LLC is Hiring a Customer Service Team Lead Near Rossford, OH

POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. ESSENTIAL FUNCTIONS: Supports GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals. Provide daily direction to the associates within the department. Prepare to-do / Task lists. Execute all merchandising directives i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all plan-o-grams as set by the Corporate Office. Insure a pleasant and productive shopping experience for all customers. Assist the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. Resolves customer and associate opportunities with GSM / DM and HR Manager. Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.). Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff. Assists the GSM / DM with coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items. Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs making product recommendations based off of this analysis promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up ALL OTHER DUTIES AS ASSIGNED EXPERIENCE/QUALIFICATIONS: Experience: 2 to 4 years in Retail Sales. Supervisory experience is a plus. KNOWLEDGE, SKILLS, AND ABILITY: Ability to calculate figures and amounts such as discounts, commissions, and percentages. Ability to read and analyze certain reports. Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public. Ability to conduct meetings and presentations to groups. Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems. Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff. TRAVEL REQUIREMENTS: N/A PHYSICAL REQUIREMENTS: Ability to calculate figures and amounts such as discounts, commissions and percentages. Communication Skills Ability to read and analyze certain reports. Ability to effectively present information and respond to questions from Managers, associates, customers and the general public. Ability to conduct meetings and presentations to groups. Other Knowledge, Skills and Abilities Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems. Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff. INDEPENDENT JUDGEMENT: Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices. Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com. Bass Pro Shops

Job Summary

JOB TYPE

Full Time

POST DATE

09/28/2022

EXPIRATION DATE

10/31/2022

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Bass Pro Outdoor World LLC
Part Time
$26k-34k (estimate)
2 Months Ago
Bass Pro Outdoor World LLC
Full Time
$65k-100k (estimate)
2 Months Ago
Bass Pro Outdoor World LLC
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$59k-82k (estimate)
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The following is the career advancement route for Customer Service Team Lead positions, which can be used as a reference in future career path planning. As a Customer Service Team Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Team Lead. You can explore the career advancement for a Customer Service Team Lead below and select your interested title to get hiring information.

Circle K
Full Time
$37k-46k (estimate)
7 Months Ago
Circle K
Full Time
$37k-46k (estimate)
7 Months Ago

If you are interested in becoming a Customer Service Team Lead, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Team Lead for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Team Lead job description and responsibilities

Creating reports for the director of customer services.

02/14/2022: Fargo, ND

They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

01/21/2022: Savannah, GA

The agent needs the support of a sample call center script to know how to transfer a customer call to a different team to avoid delay.

12/31/2021: Rock Island, IL

The agent needs to understand when and how to share those links with customers for better help.

01/11/2022: Lima, OH

Explain clearly without jargon how their products and services work and will be delivered to the customer.

01/07/2022: Gastonia, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Team Lead jobs

Developing patience can help a customer service team lead work productively with their team members and customers.

03/07/2022: Beaumont, TX

Customer service team leads might use email, video chat programs and other communication technology to speak with customers and teammates.

02/28/2022: Hartford, CT

They may also use their adaptive skills to change their communication or training techniques based on the needs of their team.

03/10/2022: Kingsport, TN

A customer service oriented approach can go a long way than just boost client satisfaction.

12/27/2021: Lexington, KY

Customer service scripts are a set of guidelines for agents to use while communicating with users across support channels and scenarios.

03/02/2022: Anderson, IN

Step 3: View the best colleges and universities for Customer Service Team Lead.

Butler University
Carroll College
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