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Boat Service Manager
$71k-100k (estimate)
Full Time 3 Months Ago
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Bass Pro Outdoor World LLC is Hiring a Boat Service Manager Near Allen, TX

About Bass Pro Shops Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.” POSITION SUMMARY: Under the supervision of the Boat Manager, manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities. ESSENTIAL FUNCTIONS: Support the Boat Manager in the achievement of the departments or dealership’s financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals. Provide daily supervision and direction to the associates in the Service Department. Schedule and assign all service, rigging and warranty work orders; ensure work orders are completed to the customer’s satisfaction on a timely basis. Maintain and constantly strive to increase associate productivity. Maintain a safe, clean and secure work environment. Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers. Assist the Boat Manager to staff the Service area with customer-oriented associates; participate in interviewing and make recommendations for selection; coordinate training; consult with Boat Manager and give input on preparation of performance appraisals; prepare weekly work schedules; coach and motivate associates to promote positive customer relations and a productive team-oriented work environment. Resolve customer and associate opportunities with Boat Manager. Assist the Boat Manager with coordination of all “Special Events” to include Boat Shows, Classic events and / or other on or off-site promotional activities. Manage and ensure accuracy of unit and parts inventories. Ensure warranty claims are created, submitted and warranty payments received on a timely basis. Ensure products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled. Assist the Boat Manager in executing other Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates. ALL OTHER DUTIES AS ASSIGNED EXPERIENCE/QUALIFICATIONS: Experience: 2-4 years in Retail Boating or similar industry; Supervisory experience is a plus KNOWLEDGE, SKILLS AND ABILITY: Ability to calculate figures and amounts such as discounts, commissions, and percentages Ability to read and analyze certain reports Ability to effectively present information and respond to questions from Managers, associates, customers, and the public Ability to conduct meetings and presentations to groups Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems Demonstrated strong interpersonal skills Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff TRAVEL REQUIREMENTS: n/a INDEPENDENT JUDGEMENT: Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices. PHYSICAL REQUIREMENTS: Regularly performs computer work, walks and stands. Occasionally sits and lifts up to 50lbs. Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com. Cabela's

Job Summary

JOB TYPE

Full Time

SALARY

$71k-100k (estimate)

POST DATE

12/09/2022

EXPIRATION DATE

01/10/2023

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The following is the career advancement route for Boat Service Manager positions, which can be used as a reference in future career path planning. As a Boat Service Manager, it can be promoted into senior positions as a Field Service Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Boat Service Manager. You can explore the career advancement for a Boat Service Manager below and select your interested title to get hiring information.

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