Assist end users with technical support and understanding of computers, devices, applications, and related technologies. Assist their coworkers in finding solutions to technical and efficiency based problems
related to all forms of business technology.

The technician carries out support activities through preparation, damage mitigation, information gathering, issue reproduction, corrective maintenance, root cause determination, repair, testing, retrospection, and preventative measures to ensure effective, long-term resolutions.

Work Schedule: May be flexible.

Pay will be commensurate with experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage assigned activities and service tickets utilizing approved IT Helpdesk issue tracking and resolution system.
• Demonstrate a sense of urgency in resolving all safety, security, and IT related issues.
• Perform workstation trouble shooting, repair, maintenance, and deployment.
• Manage, maintain, and troubleshoot issues related to VOIP & Mobile devices.
• Maintain detailed and up to date hardware/software inventory and maintenance records utilizing required corporate ERP management systems.
• Perform IT equipment and supplies requisitioning in coordination with senior staff.
• Provide basic networking support and maintenance for LAN, wireless, and mobile device connectivity.
• Provide basic ERP, Exchange, Office 365, and Outlook user support, including cloud based solution support of all authorized applications.
• Manage desktop security deployment and maintenance, including client firewalls, antivirus, and security patch management.
• Report any issues that impact successful completion of tasks or assigned projects quickly with all information required to assess the issue.

EDUCATION AND/OR EXPERIENCE:
An Associate’s Degree in Information Technology, Computer Science, or a related specialty, or a
minimum of two years of experience and/or training; or equivalent combination of education and
experience. CompTIA A , CompTIA Network , MCITP:

Enterprise Desktop Support Technician 7 or equivalent certifications and proficiencies. Demonstrable understanding of industry standard troubleshooting methods (UTP, A Troubleshooting). Issue tracking and reporting experience using support tools such as ServiceDesk, Jira, Asana, or equivalent systems.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; stoop; kneel, crouch, or crawl; and walk.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually low to moderate.