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Systems Administrator
Base 2 Solutions Springfield, VA
$84k-104k (estimate)
Full Time | IT Outsourcing & Consulting 1 Month Ago
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Base 2 Solutions is Hiring a Systems Administrator Near Springfield, VA

Manages and administers complex information technology systems to ensure that system design and operation meets business needs. Provides guidance and experience on a project or program, serves as a team leader, and performs analysis of issues and risks. Provide support for implementation, troubleshooting, and maintenance of the legacy and new Customer systems. Isolate and resolve problems involving the applications, operating system, hardware, communications, other infrastructure, or any combination as needed. Hand-off problem reports to appropriate leads like Amazon/C2S, NGAESC, etc. Provides systems and account administration to support remote system service.

Job Description

  • Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routine issues.
  • Responds to inquiries received through Tier I, phone, mail and/or face-to-face contact by following standard scripts and procedures.
  • Uses Service to track questions and answers as well as enter orders.
  • Responds to inquiries requiring a written response with the use of standard or form letters.
  • Must be able to work nights, weekends, and holidays.
  • Customer service, call center or help desk experience.
  • Provides incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.
  • Provides polite and friendly customer service.
  • Resolve a variety of issues at Tier II.
  • Has a customer first focused approach to solving issues.
  • Efficiently escalates incidents to higher Tier III when required.
  • Documents incident status and solutions in incident database tools.
  • Possesses current working knowledge of computers, printers, laptops, and common windows applications.
  • Experience resolving a wide variety of Tier II issues with telephone assist.
  • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.
  • Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
  • Possesses comprehensive knowledge of desktop operating systems and applications.

Required Skills 

  • 4 years of professional experience
  • Bachelor's Degree in computer science, computer engineering, systems engineering or any related field/major, or 4 additional years of experience in information technology in lieu of degree requirement.
  • Experience in troubleshooting, maintaining integrity and configuring network components along with implementing operating systems enhancements.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$84k-104k (estimate)

POST DATE

02/06/2023

EXPIRATION DATE

06/07/2023

WEBSITE

base-2solutions.com

HEADQUARTERS

WASHINGTON, DC

SIZE

<25

FOUNDED

2016

CEO

TYSEN LECKIE

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

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About Base 2 Solutions

Base-2 Solutions is a woman-owned small business based in Washington, DC, employing personnel to support our national security mission and the forward-deployed Warfighter. We are a premier provider of solutions in the areas of Software & System Engineering, Cyber Security, Cloud Computing, Big Data, DevSecOps and Data Analytics.

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