Our long-term client relationship with NASA has led to a need for a Customer Support Specialist on the Human Space Flight Technical Integration (HSFTIC) contract at Johnson Space Center (Houston, TX).
HSFTIC supports multiple human spaceflight programs by providing products and services for mission and program technical integration activities. This includes the necessary infrastructure functions for the International Space Station (ISS), Orion and Gateway programs, with the potential for supporting additional human spaceflight programs or projects via task orders.
Barrios Technology Ltd. is a woman-owned and operated small business headquartered in Houston, Texas. For over 40 years we have provided a full spectrum of engineering, operations, and related technology services in support of the aerospace community – both government and commercial. At Barrios we focus on you, the employee. We support your professional development and work to ensure that you can maintain a healthy work/life balance. Our employees are at the forefront of our decision making.
Our primary government work is with NASA and is conducted at the Johnson Space Center (JSC) in Houston, TX and the Marshall Space Flight Center (MSFC) in Huntsville, AL. Barrios employees make significant contributions to our nation’s space program by providing expertise that advances our presence in low Earth orbit and lays the groundwork for future missions to the Moon through our work on the International Space Station, Orion, Gateway, and Space Launch System. Barrios employees are also actively participating in the growth of the commercial spaceflight industry through partnerships with Sierra Space, Dynetics, Northrup-Grumman, and Intuitive Machines.
The Customer Support Specialist will:
** We are actively searching for qualified candidates for this potential opening, however we do not have assurance at this time if and when the position will be finalized and opened. Because we have strong reason to believe the position will be approved soon, we are proceeding with identifying qualified candidates and conducting interviews.**
This position is posted at multiple levels. Depending on the candidate’s experience, position requirements and business needs, we reserve the right to consider candidates at any level for which this position has been advertised.
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Don’t miss out on this great opportunity; for immediate consideration, apply now!
Barrios Technology is an Equal Employment Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
200 - 500
SANDRA G JOHNSON
$500M - $1B
Barrios specializes in aerospace engineering and science, program planning and control and mission integration and operations.
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Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
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Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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