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Customer Support Specialist

$44k-53k (estimate)
Other | Contract Research 5 Months Ago

Overview

Our long-term client relationship with NASA has led to a need for a Customer Support Specialist on the Human Space Flight Technical Integration (HSFTIC) contract at Johnson Space Center (Houston, TX).

 

HSFTIC supports multiple human spaceflight programs by providing products and services for mission and program technical integration activities. This includes the necessary infrastructure functions for the International Space Station (ISS), Orion and Gateway programs, with the potential for supporting additional human spaceflight programs or projects via task orders.

 

Barrios Technology Ltd. is a woman-owned and operated small business headquartered in Houston, Texas. For over 40 years we have provided a full spectrum of engineering, operations, and related technology services in support of the aerospace community – both government and commercial. At Barrios we focus on you, the employee. We support your professional development and work to ensure that you can maintain a healthy work/life balance. Our employees are at the forefront of our decision making.

 

Our primary government work is with NASA and is conducted at the Johnson Space Center (JSC) in Houston, TX and the Marshall Space Flight Center (MSFC) in Huntsville, AL.  Barrios employees make significant contributions to our nation’s space program by providing expertise that advances our presence in low Earth orbit and lays the groundwork for future missions to the Moon through our work on the International Space Station, Orion, Gateway, and Space Launch System.  Barrios employees are also actively participating in the growth of the commercial spaceflight industry through partnerships with Sierra Space, Dynetics, Northrup-Grumman, and Intuitive Machines. 

  • Boeing on the Boeing Engineering and Technical Services (BETS) contract at JSC and MSFC
  • Jacobs Technology on the JSC Engineering and Technical Services (JETS) contract at JSC
  • COLSA Corporation on the Huntsville Operations Support Center (HOSC) contract at MSFC
  • Rothe Development, Inc. on the Joint Operations, Integrated Systems Technology (JOIST) Contract  at JSC
  • Sierra Nevada Corporation (SNC) Commercial Resupply Services 2 (CRS2) contract in Colorado and Houston
  • Leidos Innovations on the Cargo Mission Contract (CMC)3 at JSC
  • Northrop Grumman Innovation Systems (formerly Orbital ATK) on the CRS1 contract in Houston, TX and Virginia
  • British Petroleum (BP) in Houston, TX
  • Stinger Ghaffarian Technologies, Inc.(SGT) / KBRwyle on the Mission Systems Operations (MSOC) contract at JSC
  • Stinger Ghaffarian Technologies, Inc. (SGT)/ KBRwyle on the Integrated Mission Operations Contract II (IMOC II) contract at JSC
  • KBRwyle on the Fully Integrated Lifecycle Mission Support Services (FILMSS) contract at Ames Research Center
  • Analytical Mechanics Associates (AMA) on the Technology, Engineering, and Aerospace Mission Support 3 (TEAMS 3) Contract at NASA Langley Research Center (LaRC).

Responsibilities

The Customer Support Specialist will:

 

  • Provide on-console and remote IT support during quiescent and complex/critical International Space Station (ISS) Mission Evaluation Room  (MER) operations (may involve short-term shift work).
  • Monitor the on-call MER IT phone and provide off-hours response and support.
  • Research and answer IT-related user questions.
  • Perform system administration on a variety of MER IT support resources, including account management, software configuration, data process maintenance, and other tasks.
  • Maintain procedures and documentation necessary for IT processes and issue resolution.
  • Review IT resource outage notices and distribute impacts to ISS MER community.
  • Maintain situational awareness of ISS MER operations and coordinate IT activities to accommodate support schedules.
  • Understand data restrictions to ensure proprietary and sensitive data are appropriately controlled and data transactions are monitored.
  • Actively participate in team projects.
  • Perform all other assigned duties.

 

Qualifications

** We are actively searching for qualified candidates for this potential opening, however we do not have assurance at this time if and when the position will be finalized and opened. Because we have strong reason to believe the position will be approved soon, we are proceeding with identifying qualified candidates and conducting interviews.**

 

This position is posted at multiple levels. Depending on the candidate’s experience, position requirements and business needs, we reserve the right to consider candidates at any level for which this position has been advertised. 

 

Required Education/Experience/Skills:

  • BA/BS degree in the appropriate discipline from an accredited college or university, or any equivalent combination of education and experience in an Information Technology related field.

- OR -

  • BA/BS degree in the appropriate discipline from an accredited college or university, plus, five (5) years of IT experience, or any equivalent combination of education and experience in an Information Technology related field.
  • Strong technical skills and ability to learn new environments and processes quickly.
  • Excellent communication (both verbal and written) and interpersonal skills. Must be able to communicate clearly and concisely to customers and management.
  • Strong organizational skills, attention to detail and excellent follow-through skills.
  • Experience working individually and actively participating on integrated teams.

 

Preferences:

  • Knowledge of LAN traffic routing and DNS is a plus.
  • Experience supporting Windows and Linux operating systems is a plus.
  • Knowledge of Mission Control Center operations, the JSC network, and the groups responsible for administering their respective systems is a plus.

Essential Requirements:

  • Must be a U.S. Citizen and successfully complete a U.S. government background investigation.
  • Proof of COVID – 19 vaccination status (vaccination card) will be required for employment otherwise a request for medical or religious accommodation is necessary.
  • Applicant selected may be subject to government security investigation and must meet eligibility requirements for access to classified information.
  • Work may involve sitting for extended periods.
  • May require lifting and carrying up to 25 lb.
  • Must have sufficient mobility to enter areas of test facilities where necessary.
  • Generally an office environment, but can involve inside or outside work depending on task.
  • Standard office equipment (PC, telephone, fax, etc.)
  • Regular attendance in accordance with established work schedule is critical.
  • Ability to work outside normal schedule and adjust schedule to meet peak periods and surge requirements when required.
  • Must be able to work in a team atmosphere.
  • Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation.
  • Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.
  • This position may require some commuting and traveling to other installations as needed.

 

Don’t miss out on this great opportunity; for immediate consideration, apply now!

  • Must be a U.S. Citizen and successfully complete a U.S. government background investigation.
  • Management has the prerogative to select at any level for which this position has been advertised.
  • Proof of COVID – 19 vaccination status (vaccination card) will be required for employment otherwise a request for medical or religious accommodation is necessary.

 

Barrios Technology is an Equal Employment Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

 

WEBSITE

barrios.com

HEADQUARTERS

HOUSTON, TX

SIZE

200 - 500

FOUNDED

1980

TYPE

Private

CEO

SANDRA G JOHNSON

REVENUE

$500M - $1B

INDUSTRY

Contract Research

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