Executive Meeting Manager

Executive Meeting Manager

Summary:

Responsible for groups of 16 guests and under. The EMM manages the sales and conference services process for the benefit of the group experience. This individual ensures that each group meets or exceeds their revenue expectations based on their contracts and develops and monitors budgeted sales goals related to groups.

Essential Duties/Tasks/Responsibilities:

• Markets, sells and services small groups including rooms, activities as well as food and beverage needs.
• Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. 
• Comfortable with hotel site inspections and client presentations. 
• Understanding important and effective methods to ensure exceeding planner satisfaction. 
• Monitors group room blocks and pick up, generates detailed resumes and BEOs for operating departments. 
• Ability to work with outside vendors and fellow colleagues to ensure client satisfaction for all events/groups. 
• Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships. 
• Active telephone solicitation and consistent outside sales calls.
• Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
• An understanding of both monthly forecasting and the annual budget process.
• Comply with attendance rules and be available to work on a regular basis. 
• Perform any other job-related duties as assigned.

Knowledge/Skills/Abilities (KSA’s)

• Must possess advanced computer skills.
• Knowledge of sales skills and revenue management
• Knowledge of hotel features, benefits, and competing hotels within the market. 
• Ability to execute appropriate action plans.
• Ability to work effectively under time constraints and deadlines. 
• Command of the English language both written and verbal. 

Education/Experience/Certifications:

• Prior experience in the field of hospitality with specific experience in catering sales is essential. 
• 3 years within the Hospitality Industry required. 
• Bachelor's Degree required. 

Work Environment/Physical Demands:

Planning duties are typically performed in an indoor setting; however, most events hosted take place out of doors and in the elements. The planning office has multiple workstations with multiple phone lines. Incoming calls are frequent, work is fast paced, and the noise level is moderate to loud. Duties Require:

• Long periods of sitting, hearing, speaking, reading from a computer screen and keyboarding
• Frequent reaching and kneeling; and other moderate physical activity
• Some light lifting may be required periodically
• Normal vision (corrected) including close and color vision, hearing and verbal communication.