LEFT LANE Hospitality

JOB DESCRIPTION

MANAGER, SHOP BARDO

Hotel Bardo Savannah

Company Overview

LEFT LANE Hospitality is a vertically integrated company specializing in acquiring and transforming hotels that share a common thread of textured history and progressive cultural landscapes. We are committed to fostering a warm, welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create moments of exceptional rarity through dynamic guest experiences and warm anticipatory service. We believe in making powerful first and lasting impressions and want both our guests and team members to feel known, looked after, and at home. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.

Job Overview

We are seeking a Manager, Shop Bardo to oversee our signature retail shop and retail operations at Hotel Bardo Savannah, our luxury urban resort opening February 2024. This warm, dynamic and organized individual will be the a "culture setter" – managing our retail experience by driving sales, the delivery of exceptional guest experiences and flawlessly representing the Bardo brand to our guests and club members. This position reports to the Director of Rooms and is based in Savannah, Georgia.

Key Responsibilities:

• Own Shop Bardo inventory management in collaboration with the Finance and Operations teams, including end-of-day sales and stories reporting
• Partner with Senior Manager, Brand & Lifestyle and Chief Brand Officer, LEFT LANE Hospitality to keep Shop Bardo on-strategy and concept and execute in-shop events, new product launches and collaborations
• Oversee merchandising based on the Visual Merchandise Guide and Brand Standards to drive store traffic, seasonal sales performance, and retail productivity
• Maintain store condition, ensuring pricing, stock and signage consistent and correct
• Oversee shop email marketing and social media content, strategy and execution in partnership with Brand & Marketing team
• Establishing a regular client base and ensure strong, long-lasting, relationships with customers, providing support to other team members to ensure all sales opportunities are optimized
• Lead monthly retail meetings with the General Manager, Concierge, Brand and Sales teams to ensure a strong relationship and knowledge of our events and products
• Create quarterly product guides and own gifting logistics for VIP and Corporate guests, including room drops and special events
• Deal with issues that arise from your team or customers (complaints, grievances, etc.) in a professional manner
• Ensuring that the Shop Bardo brand image and voice is always projected throughout the shop and resort grounds
• Ensure Retail Operations Guide is well-maintained and upheld by you and your team

Qualifications

• Proficient in Canva, InDesign, and Adobe Creative Suite
• Comfortability in CRM and inventory management platforms (i.e. Revinate, Yellowdog)
• Proficient in the English language in reading, writing, and verbal communication
• Must be able to cross-train in other resort related areas
• Engaging interpersonal skills to represent Hotel Bardo Savannah to guests, members, and partners
• Proven leadership skills in supporting internal stakeholders to consistently attain departmental and organization effectiveness
• Ability to work as an independent contributor and as part of a collaborative team
• Ability to multi-task and effectively manage numerous priorities within a fast-paced environment
• Confident, collaborative and with a point of view

LEFT LANE is an Equal Opportunity Employer