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City of Houston, TX is Hiring a BARC Customer Service Representative Near Houston, TX
POSITION OVERVIEW
Job Classification: BARC Customer Service Representative
Posting Number: 34003
Department: Administration and Regulatory Affairs
Division: BARC
Reporting Location: 2700 Evella Street, Houston, TX 77026
Workdays & Hours:CUSTOMER SERVICE & LICENSING:
FRIDAY - TUESDAY 9:00 AM – 6:00 PM*
SATURDAY – WEDNESDAY 9:00 AM – 6:00 PM*
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Who we are:
BARC Animal Shelter and Adoptions is Houston’s municipal animal shelter and adoption center. BARC recently underwent a massive transformation; the shelter went from a place where animals were never given a second chance to a shelter whose mission is to get as many animals into forever homes as possible. Every single member of BARC’s staff is focused on finding a forever family for the animals that come into the shelter.
What’s the position about?
BARC Animal Shelter and Adoptions customer service and licensing team assist customer daily in person, via phone and via email. In this position we seek a professional attitude in a fast-paced work environment; highly developed sense of integrity and commitment to customer satisfaction; demonstrated passion for excellence with respect to treating and caring for customers, ability to communicate clearly and professionally, both verbally and in writing; and capable of handling complaints and unpleasant customers. On a daily basis you will assist customer with their adoptions, their wellness services, and their pet registration.
RESPONSIBILITIES:
- Work consists of following up and resolving all customers' requests accurately, investigating specific situations, ensuring all are resolved professionally and adequately while providing detailed transcripts in the system to track all work.
- Educate the public on all current BARC information (Adoptions, Spay/neuter, Wellness, Registration etc.)
- Collects, balances, and deposits daily revenue from daily transactions using shelter software in compliance with established financial accounting procedures.
- Compiles and maintains accurate reports and data entry records of services rendered.
- Records accounts of exchanges as well as original correspondence to customers.
- Works on special assignments and at organized events to promote BARC and educate citizens within the community.
- Performs other special duties and projects as assigned.
- Uphold BARC’s dedication to legendary customer service by setting BARC apart from other local animal shelter and adoption agencies. A key part of this is developing and maintaining strong connections with fosters and rescue organizations.
- Understand BARC’s mission and goals and ensure every customer leaves with a positive
- Positively and proactively help solve problems for customer and balance multiple
- Demonstrate a high degree of integrity and enforce/uphold all BARC policies.
- Work alongside volunteers.
There’s a chance you may be ideal for the position if:
- The last time you got great customer service at a business, you wrote an online review
- Details, details, details. That should be your middle name! You like to see the big picture,
picture work.
- You love to put on your creative hat. Thinking about new and innovative ways to get the
- Doing one thing at a time is great, but you prefer multitasking. It keeps things more upbeat
- You love to work with a team of people. You’re great at working independently, but you
every project a huge success.
- You love lots of human interaction, but you have a true passion for saving more animals
and cats get into forever homes as possible, and you’re willing to work hard to make
it happen.
WORKING CONDITIONS
This position is physically comfortable most of the time with occasional periods of standing, stooping, bending and/or light lifting of materials up to 10 pounds, reaching overhead at times, swift walking, and work in indoor/outdoor weather conditions. Minor discomforts of some animal odors. The position may involve handling shelter pets.
MINIMUM REQUIREMENTS
EDUCATION
High School Diploma or GED required.
EXPERIENCE
Two years of administrative or customer service related experiences are required. An Associate’s Degree may be substituted for the two-year experience requirement
LICENSE REQUIREMENTS
None
PREFERENCES
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **
Experience working with people of diverse backgrounds, ability to communicate effectively orally and in writing, have strong interpersonal, and collaboration skills. Experience working in an environment requiring regular animal interactions is preferred as well. Work consists of fairly standard procedures and tasks where basic analytic ability is required, as in the comparison on numbers and simple facts in selecting the correct action.
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION – Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 15
APPLICATION PROCEDURES
Only online applications will be acceptedfor this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.
If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
901 Bagby St
Houston, Texas, 77002
Job Summary
Full Time
$38k-48k (estimate)
04/28/2024
06/26/2024
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